AT&T 3 manual VMS-Mail

Form A: System Configuration, Page 1

The following table summarizes the interactions between the VMS Cover button and the Do Not Disturb button.

	Do Not Disturb ON	Do Not Disturb OFF
VMS Cover ON	Calls sent to Automated	Calls sent to
	Attendant immediately.	Automated Attendant
		after VMS Cover
		Rings interval.
VMS Cover OFF	No Automated Attendant	No Automated
	service.	Attendant Service.

VMS-Mail

For PARTNER II Release 3.0 systems, VMS-MAIL is written in the Line Coverage column.

“Covered” or “owned” lines, which are to be answered by the mail system’s Call Answer Service, are identified in this column.

Group Call Distribution (#206) Setting 3 can be used to assign VMS-Mail lines to Hunt Group 7. Calls on these lines go to Voice Mail coverage after four rings. This is useful for personal lines or for Automated Attendant service for certain multiple Automated Attendant configurations (see VMS-AA,Method 1 on the previous page).

■If a line owner is assigned using the mail system’s Line Ownership feature, calls are sent to the line owner’s mailbox. The mailbox’s Class of Service (COS) determines how the call is handled.

—If the COS is 1–6 or 18, the caller hears the mailbox owner’s personal greeting if the line owner does not answer. The caller can leave a message.

—If the COS is 15–17 or 21–23, calls are answered after the fourth ring, both day and night, by the associated Automated Attendant.

—If the COS is 19, the caller hears a Bulletin Board message.

■If a line owner is not assigned, unanswered calls go to the General Mailbox. If there are multiple Automated Attendants, there are multiple General Mailboxes. However, if line owners are not assigned, all unanswered calls go to the General Mailbox for Automated Attendant 1.

For information about Line Ownership and Class of Service, see the Descriptions for mail system Planning Forms M and B, respectively.

For Release 4.0 and later communications systems, there is an additional way to implement Voice Mail coverage. Line Coverage Extension (#208) can be used to assign the line to the owner’s extension. This provides more flexibility because calls are sent to the owner’s mailbox after the number of rings specified by VMS Cover Rings (#117), if VMS Cover is on. Also, the owner can turn on Do Not Disturb to send calls immediately to the mailbox. The line owner’s extension should be written in the VMS-Mail column; it is programmed as part of Line Coverage Extension (#208). The type of mailbox (Call Answer, Bulletin Board, or Automated Attendant) assigned to the line owner’s extension determines the type of service that unanswered calls to the extension receive. The Line Ownership feature of the mail system is not used in this case.

B-4Communications System Planning