AT&T 3 manual Weekly Business Schedule, Temporarily Closed

Business Schedule and Temporarily Closed

Weekly Business Schedule

These are the most common reasons for changing your regular weekly schedule:

■A change in your regular business hours

■Extended hours for a sale or promotion

■Holiday hours or a holiday closure

If you use the Business Schedule and you change your hours of operation, you must reprogram the Business Schedule for the days that changed.

Temporarily Closed

You can program a planned Temporary Closing no matter which Schedule Controller setting you use. The Temporary Closing overrides the Switch Mode and the PARTNER MAIL Business Schedule.

When you schedule a Temporary Closing, callers hear the Automated Attendant Night Main Menu.

If the Touch-Tone Gate is On, you have to choose one of the following options:

■Use the Night Touch-Tone Gate Greeting.

■Use the default Temporary Closure Greeting. (See Appendix C.)

■Record a Temporary Closure Greeting.

IMPORTANT:

If you record a Temporary Closure Greeting, you must remember to do the following:

■If the system is in monolingual mode, prompt callers to press [ 1 ] if they are calling from a touch-tone telephone.

■If the system is in bilingual mode, prompt callers to press [ 1 ] to hear prompts in the primary language or [ ★ ] [ 1 ] to hear prompts in the secondary language.

If the Touch-Tone Gate is Off, normally a greeting does not play before the Main Menu. However, when you use Close for Today, you have the following options:

■Use the regular Night Greeting. If you choose this option, no greeting plays before the Night Main Menu (that is, only the Night Main Menu plays).

■Use the default Temporary Closure Greeting. (See Appendix C.) The greeting plays before the Night Main Menu.

■Record a Temporary Closure Greeting. The Temporary Closure Greeting that you record plays before the Night Main Menu.

IMPORTANT:

If you record a Temporary Closure Greeting and the system is in bilingual mode, greet callers in both the primary and secondary languages. The Main Menu will prompt callers to select a language.

When you schedule a Temporary Closing, the programming remains in effect only for the day or days you specify; then the regular schedule resumes automatically at midnight.

Business Schedule and Temporarily Closed 5-23