AT&T 3 manual Form G Main Menu Prompt Description, Day or Night Main Menu

Form G: Main Menu Prompt Description

Form G: Main Menu Prompt Description

Creating a Main Menu consists of multiple tasks.

■Form G must be used to write the Main Menu prompt.

■Form H must be used to specify the Main Menu option definitions.

■Forms I and J may be used for Submenus.

■Form K may be used for Announcements.

18.Multiple Automated Attendant ONLY

If there are Multiple Automated Attendants, check one of the three boxes to show to which Automated Attendant this form applies.

19.Day or Night Main Menu

Check one of the two boxes to show whether this prompt is for the Day Main Menu or the Night Main Menu.

20.Main Menu Prompt

When an Automated Attendant in day mode answers a call, the Day Main Menu prompt plays. The Night Main Menu prompt plays if the Automated Attendant is in night mode. If the Touch-Tone Gate is on, the Touch-Tone Gate Greeting plays before the Main Menu prompt.

There are various factory-set Main Menu prompts. For example, here is the English prompt for a monolingual mail system with the Touch-Tone Gate on:

“Please enter the extension number of the person you wish to reach. For a directory of extensions, press star A. For assistance, press zero or wait on the line.”

Customized Main Menus can be created. For example, here is a customized Main Menu prompt for a bilingual English Primary/Spanish Secondary mail system with the Touch-Tone Gate off:

“Hello. You have reached Good Health Medical Associates. Para español, marque asterisco uno ahora. Si no cuenta con un teléfono de tonos, por favor espere un memento.

To make an appointment, press 1. For billing information, press 2.

For directions to the office, press 3.

If you know the extension of the person you are calling, press 4. Or stay on the line for assistance.”

The following things should be considered when writing the Main Menu prompt:

■If the mail system is in bilingual mode, the prompt must be written and recorded in both the Primary Language and the Secondary Language.

■If the Touch-Tone Gate is off, this prompt is the first thing that callers hear when the Automated Attendant answers. Include a welcome. In bilingual mode, in the Primary Language prompt, tell callers in the Secondary Language to press [ ★ ] [ 1 ] if they want to hear the prompt in the Secondary Language.

■If the Touch-Tone Gate is on, callers hear the Touch-Tone Gate Greeting before this menu.

■Include five or fewer menu options.

■List menu options in order from the one expected to be most frequently selected to the one expected to be least frequently selected.

■If a directory of subscribers exists, tell callers to press [ ★ ] [ A ] (or [ ★ ] [ 2 ]) to access the directory. Also tell them whether employees are listed by first name or last name.

Mail System Planning A-15