AT&T 3 manual Close for Today, Resume Regular Schedule

Open or Closed for Today

Close for Today

When you change an Automated Attendant to Close for Today, callers hear the Automated Attendant’s Night Main Menu.

If the Touch-Tone Gate is On, you have to choose one of the following options:

■Use the Night Touch-Tone Gate Greeting.

■Use the default Temporary Closure Greeting. (See “Default Temporary Closure Greetings” on page 5-115.)

■Record a Temporary Closure Greeting.

IMPORTANT:

If you record a Temporary Closure Greeting, you must remember to do the following:

■If the system is in monolingual mode, prompt callers to press [ 1 ] if they are calling from a touch-tone telephone.

■If the system is in bilingual mode, prompt callers to press [ 1 ] to hear prompts in the primary language or [ ★ ] [ 1 ] to hear prompts in the secondary language.

If the Touch-Tone Gate is Off, normally a greeting does not play before the Main Menu. However, when you use Close for Today, you have the following options:

■Use the regular Night Greeting. If you choose this option, no greeting plays before the Night Main Menu (that is, only the Night Main Menu plays).

■Use the default Temporary Closure Greeting. (See “Default Temporary Closure Greetings” on page 5-115.) The greeting plays before the Night Main Menu.

■Record a Temporary Closure Greeting. The Temporary Closure Greeting that you record plays before the Night Main Menu.

IMPORTANT:

If you record a Temporary Closure Greeting and the system is in bilingual mode, greet callers in both the primary and secondary languages. The Main Menu will prompt callers to select a language.

Resume Regular Schedule

When you have used Open for Today or Close for Today for a temporary deviation from your regular business schedule, the regular schedule automatically resumes at midnight. If you want to revert to the regular schedule immediately, you can use the Resume Regular Schedule option.

The Resume Regular Schedule option overrides Open for Today, Close for Today, or the Temporarily Closed option of the Business Schedule. The Automated Attendant reverts either to the Switch Mode or the Business Schedule, whichever the Schedule Controller is programmed to follow.

5-114Open or Closed for Today