AT&T 3 manual Form a System Parameters-Part 1 Description, Maximum Digit Length =

Form A: System Parameters—Part 1 Description

Form A: System Parameters—Part 1 Description

1 . System Language ( ✔ = Monolingual English)

The mail system comes with recorded greetings and prompts in U.S. English, Canadian French, and Latin American Spanish. It can operate in monolingual or bilingual mode.

■In monolingual mode, callers and mail system users hear language.

■In bilingual mode, callers and mail system users can choose between two languages. One of the languages must be English.

The mode and language selections on mail system Planning Form A apply to the entire mail system. If bilingual mode is selected, any customized menu prompts, announcements, and greetings should be recorded in both the Primary Language and the Secondary Language.

2 . Maximum Digit Length ( ✔ = 2)

The mail system needs to know the maximum number of digits that a person can dial to transfer to an extension, group, or mailbox. Choose 2, 3, or 4.

If the only 3-digit destinations that people need to transfer to are Hunt Groups 771 through 776 and there will be no 4-digit mailbox numbers, leave the Maximum Digit Length setting at 2. However, if there will be 3-digit (other than 771 through 776) or 4-digit mailbox numbers, change the setting to 3 or 4, as appropriate.

3 . Single or Multiple Automated Attendant ( ✔ = Single)

Automated Attendant Service can answer and handle calls, similar to a receptionist. Answered calls can be handled as predetermined by the System Administrator or as determined by the caller making a selection from a menu of options.

For interaction with Automated Attendant Service, the communications system must specify:

■which lines are answered by Automated Attendant Service (VMS-AA Lines).

■whether calls are answered by Automated Attendant Service all the time, only during the day, or only at night (VMS Hunt Schedule).

■whether Automated Attendant Service answers calls immediately or after a delay, giving the receptionist a chance to answer the calls if he or she is available (VMS Hunt Delay).

All of these specifications are made on communications system Planning Form A.

The mail system must specify:

■what callers hear when Automated Attendant Service answers. This can include a greeting, as well as prompts for a day main menu, night main menu, submenus, and announcements (Greeting and Menu Structure).

■what controls Automated Attendant Service’s day and night operation (Schedule Controller). This may be the communications system’s Night Service or a mail system schedule that is programmed specifically for this purpose.

The mail system can have one (Single) or up to three (Multiple) Automated Attendants.

■For a Single Automated Attendant, all VMS-AA Lines use the same Greeting, Menu Structure, and Schedule Controller setting.

A-4Mail System Planning