AT&T 3 manual Outcalling is not working

Troubleshooting

Outcalling is not working—continued

Possible Cause Corrective Action

The communications system extension connected to the mail system Outcalling port is restricted.

Check the communications system Outgoing Call Restriction (#401), Disallowed Phone Number Lists (#404), Disallowed List Assignment (#405), Allowed Phone Number Lists (#407), and Allowed List Assignment (#408) settings.

The modular cord connecting the mail system Outcalling port to the communications system 206 module is loose.

Check the connections between the Outcalling port and the 206 module:

■On a two-port system, check the connection to port 2.

■On a four-port system, check the connection to port 4.

■On a six-port system, check the connections to ports 5 and 6.

If the problem occurs during times of heavy call traffic, there may be insufficient touch-tone receivers on the communications system modules, or there may be a defective touch-tone receiver.

Call for support as described on page 6-5.

6-16Verifying System Operation and Troubleshooting