AT&T 3 manual Subscriber is unable to log in to Voice Mail

Troubleshooting

A subscriber is unable to log in to Voice Mail—Continued

Possible Cause Corrective Action

If the Security Violation Notification option is set to Mailbox Lock, the mailbox may be locked because of too many unsuccessful login attempts.

You can unlock a Call Answer Service, Transfer-Only, or Bulletin Board mailbox by re-initializing the mailbox’s password.

If system administration or the System Administrator’s mailbox is locked, you must call for support as described on page 6-5.

Someone else is already logged in to that mailbox.

Only one person can log in to a mailbox at a time. If necessary, the user should change the mailbox password to prevent unauthorized use.

A subscriber is cut off while recording a mailbox name, greeting, or message

Possible Cause Corrective Action

The recording exceeded the time limit set for it.

Be sure the name, greeting, or message does not exceed the time limit (see Appendix C), then re- record it.

The mail system interpreted the speaker’s voice as a touch-tone signal.

Re-record the name, greeting, or message.

6-10Verifying System Operation and Troubleshooting