AT&T 3 manual Automated Attendant Touch-Tone Gate Greeting, Examples

Greetings (System)

Automated Attendant Touch-Tone Gate Greeting

The Touch-Tone Gate Greeting is heard by any caller who reaches an Automated Attendant that has the Touch-Tone Gate turned On. There is a Day Touch-Tone Gate Greeting and a Night Touch-Tone Gate Greeting.

The primary purpose of the Touch-Tone Gate Greeting is to allow callers to notify the system that they are calling from a telephone that supports touch-tone signaling.

In bilingual mode, the Touch-Tone Gate Greeting must prompt the caller to press [ 1 ] or to press [ ★ ] [ 1 ]. If the caller presses [ 1 ], the Automated Attendant recognizes that the call is from a touch-tone phone, and plays the Main Menu and all other prompts in the primary language. If the caller presses [ ★ ] [ 1 ], Automated Attendant also recognizes that the call is from a touch-tone phone, but plays the Main Menu and all other prompts in the secondary language. If the caller does not press [ 1 ] or [ ★ ] [ 1 ] within four seconds after the Touch-Tone Gate Greeting ends, the call is handled as determined by the Dial 0/Timeout Action setting for the Main Menu.

Considerations and Constraints

For better sound quality, use the handset instead of the speakerphone when recording greetings. Speakerphones pick up background and feedback noises more readily than the handset does.

Examples

Following are examples of Main Menus and Touch-Tone Gate Greetings.

Monolingual Mode—Touch-Tone Gate On

Touch-Tone Gate Greeting

Welcome to Linco. If you are calling from a touch-tone telephone press [ 1 ] now. Otherwise, please wait for assistance.

Main Menu

For sales, press [ 1 ].

For customer service, press [ 2 ].

If you know the extension of the person you are calling, press [ 8 ].

For a directory of employees listed by last name, press [ ★ ] [ A ].

To reach the operator, press [ 0 ].

Bilingual Mode—Touch-Tone Gate On

(Primary Language, English; Secondary Language, Spanish)

Touch-Tone Gate Greeting

Welcome to Linco. Bienvenidos a Linco. Si cuenta con teléfono de tonos, marque

[ ★ ] [ 1 ] para español ahora. If you are calling from a touch-tone telephone, to hear the prompts in English, press [ 1 ] now.

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