AT&T 3 manual Unsuccessful Login Attempts, Mailbox Unlock, Notification

Security Violation Notification

Unsuccessful Login Attempts

An attempt to log in is counted when a person enters the mailbox number followed by the pound sign. An unsuccessful attempt occurs if the person does not enter a correct password (followed by the pound sign). The default is to permit five unsuccessful attempts before invoking Security Violation

Notification.

The maximum number of attempts to log in per call is three. However, if the maximum number of unsuccessful attempts is reached earlier, no additional tries are permitted on that call. For example, suppose the mail system is set to send a warning message after five consecutive unsuccessful login attempts. A person tries unsuccessfully three times on the first call and is disconnected. The person calls back and is given only two more attempts to log in, then the caller hears the message “Too many unsuccessful Iogin attempts. The System Administrator has been notified. Good-bye,” and the call is disconnected. A message is sent to the mailbox owner and to the System Administrator.

Mailbox Unlock

To unlock a mailbox, you must reinitialize the mailbox password. When the user logs in to the mailbox, he or she will be prompted to enter a new password.

A locked Call Answer Service mailbox can receive messages as long as there is enough space in the mailbox. However, the subscriber cannot retrieve these messages until you reinitialize the mailbox’s password.

If a Bulletin Board mailbox is locked, callers are still able to listen to the Bulletin Board message, but the mailbox owner is not able to change the message until you reinitialize the mailbox password.

To unlock the System Administrator’s mailbox, or System Administration, you must call for support, using the information on the inside front cover of this book. You should have the following information available:

■System Administrator’s mailbox number.

■Serial number of the system. (The serial number is located on the right side panel of the mail unit. See Figure 2-5in Chapter 2, “Installation,” for the location of the serial number label.)

■Phone number of the Remote Maintenance Device.

Related Mail System Features

■If a Bulletin Board mailbox is locked, callers are still able to listen to the Bulletin Board message, but the mailbox owner is not able to change the message until you reinitialize the mailbox.

■If a mailbox is locked, you must initialize the mailbox’s password. See Mailbox for the initialization procedure.

5-150Security Violation Notification