AT&T 3 manual Touch-Tone Gate Setting

Touch-Tone Gate

Touch-Tone Gate

At a Glance

System Administration Menu	[ 3 ] Automated Attendant
	[ 5 ] Touch-Tone Gate
	[ 6	] Deactivate
	[ 9	] Activate
Programmable by	System Administrator
Factory Setting
Touch-Tone Gate	Off
Mail System Planning Form	E

Description

A caller’s response to the Touch-Tone Gate allows the system to know whether or not the caller is calling from a touch-tone telephone. If the Touch-Tone Gate is On, callers who do not respond to the Touch-Tone Gate are assumed to have a rotary telephone.

The Touch-Tone Gate can be used in both monolingual and bilingual modes of operation. If the system is in bilingual mode, the Touch-Tone Gate also enables callers to choose the language in which they want to hear the prompts played.

The default Touch-Tone Gate setting is Off.

Touch-Tone Gate Setting

If the Touch Tone Gate is On, Automated Attendant Service answers calls and plays the Day or Night Touch-Tone Gate Greeting:

■When the mail system is in monolingual mode, the Touch-Tone Gate Greeting must prompt the caller to press [ 1 ] to indicate that the call is being made from a touch-tone telephone. If the caller presses [ 1 ], the Automated Attendant Main Menu plays. If the caller does not press [ 1 ] within four seconds, the call is handled as determined by the Dial 0/Timeout Action setting for the Day or Night Main Menu:

—Transfer to the Call Answer Service Operator

—Transfer to the General Mailbox

—Disconnect

—Transfer to a designated extension

Touch-Tone Gate 5-173