AT&T 3 manual Caller is cut off while leaving a message in a mailbox

Troubleshooting

A caller is cut off while leaving a message in a mailbox

Possible Cause Corrective Action

The message exceeded the time limit.

See Appendix C for maximum message length.

The mail system interpreted the	No action is required.
caller’s voice as a touch-tone
signal.

A subscriber receives a busy signal when calling

Voice Mail

Possible Cause Corrective Action

If it is 3 a.m., maintenance is being performed on the mail system.

This is normal. Try again later.

All mail system ports are busy.

Check the red lights on the mail system unit during busy hours. If the red lights are all on and you have a two-port or a four-port system, consider adding more ports.

A subscriber is unable to log in to Voice Mail

Possible Cause	Corrective Action
A mailbox was not created for this	Verify that a mailbox exists.
user.

The password is not correct.

Verify that the subscriber is using the correct password. If the subscriber forgot the correct password, re-initialize the mailbox password.

Continued on next page

Verifying System Operation and Troubleshooting 6-9