AT&T 3 manual Directory, At a Glance

Directory

Directory

At a Glance

Caller Options	[ ★ ] [ A ] ([ ★ ] [ 2 ])
Used by	Internal or external callers

Description

Callers and mail system subscribers can use the Directory to reach a subscriber whose extension they do not know. In addition, subscribers can use the directory to address messages to other subscribers. If a caller does not know the extension of the person called, the caller can enter the first four letters of the destination name and the system will announce the matches it finds so that the caller can select the correct extension. If only one match is found, the call is transferred automatically.

Related Mail System Features

■Record instructions for using the Directory on the Automated Attendant Main Menus or Submenus. Tell callers to press [ ★ ] [ A ] ([ ★ ] [ 2 ]) to access the Directory and tell them whether people are listed by first names or last names. For example, “If you know the last name of the person to whom you want to transfer, press [ ★ ] [ A ]. You will then be prompted to enter the first four letters of the last name.” See Main Menus (Automated Attendant), and Submenus (Automated Attendant).

You may also want to instruct callers and subscribers who reach Voice Mail Service, Call Answer Service, or an Automated Attendant Announcement that they can press [ ★ ] [ T ] ([ ★ ] [ 8 ]) followed by [ ★ ] [ A ] ([ ★ ] [ 2 ]) to access the Directory at any time. See Announcements (Automated Attendant).

■Subscribers can use the Directory when sending or forwarding a message to another subscriber. See Personal Mailbox Administration.

■You enter a Directory name for each mailbox when you create the mailbox. Use either first names or last names consistently. See Mailbox.

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