AT&T 3 manual Procedure Using the Directory to Reach a Subscriber, Changing a Directory Listing

Directory

Procedure

Using the Directory to Reach a Subscriber

	Action	You Hear...
Step 1	From an Automated Attendant Menu or	Prompt to enter the first four letters of the
	Submenu:	person’s name. Go to Step 3.
	Press [ ★ ] [ A ] ([ ★ ] [ 2 ]) to use the
	Directory.

From Voice Mail Service, Call Answer Service, or an Automated Attendant Announcement:

Press [ ★ ] [ T ] ([ ★ ] [ 8 ]).

Prompt to enter an extension number.

Step 2	Press [ ★ ] [ A ] ([ ★ ] [ 2 ]) to use the
	Directory.

Prompt to enter the first four letters of the person’s name. Go to Step 3.

Step 3 Enter the first four letters of the name. Use [ 7 ] for the letter Q. Use [ 9 ] for the letter Z.

Example: to find the extension of Joe Conlin, if names are listed by last name, dial [ 2 ] [ 6 ] [ 6 ] [ 5 ] (CONL).

Step 4 One of the following actions occurs:

A match is found.The matching name and extension number, then a statement that the call is being transferred.

Procedure is complete.

The letters match more than one person.

No match is found.

Statement of the number of matches found, then the matching names. Go to Step 5.

The system announces that no matches were found. Procedure is complete.

Step 5	Select the correct entry.	Extension number for future reference,
		then statement that the call is being
		transferred. Procedure is complete.

Using the Directory to Address a Message

To send a message to a subscriber using the Directory, see “Recording and Sending a Message” under Personal Mailbox Administration. To forward a message, see “Forwarding a Message” underPersonal Mailbox Administration.

Changing a Directory Listing

To change a Directory entry, see “Changing a Mailbox Name” underMailbox.

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