AT&T 3 manual Mailbox Storage, Class of Service Table

Mailbox

Table 5-1. Class of Service Table

	Mailbox	Message	Greeting	Transfer	Mailbox	Outcalling
COS	Storage	Length	Length	Permitted *	Type	Permission
1	10 min	5 min	2 min	Yes	Call Answer Service	No
2	60 min	10 min	2 min	Yes	Call Answer Service	No
3	10 min	5 min	2 min	Yes	Call Answer Service	Yes
4	60 min	10 min	2 min	Yes	Call Answer Service	Yes
5	60 min	10 min	2 min	No	Call Answer Service	No
6	60 min	10 min	2 min	No	Call Answer Service	Yes
15	0 min	0 min	N/A	No	Automated Attendant 1	N o
16	0 min	0 min	N/A	No	Automated Attendant 2	N o
17	0 min	0 min	N/A	No	Automated Attendant 3	N o
**18	60 min	30 min	2 min	No	Call Answer Service	N o
19	0 min	0 min	4 min	No	Bulletin Board	N o
20	0 min	0 min	2 min	Yes	Transfer-Only	No
21	0 min	0 min	N/A	Yes	Automated Attendant 1	No
22	0 min	0 min	N/A	Yes	Automated Attendant 2	N o
23	0 min	0 min	N/A	Yes	Automated Attendant 3	No

*Only mailboxes 10–57, 71–74, and 771–776 can be assigned a COS with Transfer Permitted (COS 1-4 and 20-23).

**COS 18 is for special purposes, such as dictation, where a long message needs to be recorded.

Mailbox Storage

The Mailbox Storage value defines the maximum minutes available for storing messages in an individual mailbox. Each Call Answer Service mailbox has either 10 or 60 minutes of storage available, depending on its Class of Service. Bulletin Board, Automated Attendant, and Transfer-Only mailboxes have no message storage space.

IMPORTANT:

The factory-set total storage time for all mailboxes is 6 hours for a two-port system, 11 hours for a four-port system, and 16 hours for a six-port system. The total message storage time that you assign for all mailboxes can exceed the total storage time available for the system. However when the total storage time has been used, the mail system will not take any more messages, even though an individual’s mailbox may not be full. Call Answer Service mailbox owners must delete messages to free space for new messages.

When a caller reaches a full mailbox, the system prompts the caller to transfer to another extension or to press [ 0 ] for assistance. If the caller presses [ 0 ], the call is transferred to the mailbox’s Personal Operator, or the Call Answer Service Operator if a Personal Operator is not administered.

5-84Mailbox