AT&T 3 manual For each Automated Attendant, you can program the following

Single/Multiple Automated Attendant

On the mail system, create an Automated Attendant mailbox and use Line Ownership to assign the Automated Attendant mailbox as the owner of the line(s).

The communications system will direct calls both day and night to the Automated Attendant mailbox after four rings. Using this method, there is no way to send calls immediately to the mailbox.

For more information, see “Form A: Page 1 Description” in Appendix B.

■For Release 4.0 and later communications systems only, use Line Coverage Extension [ # ] [ 2 ] [ 0 ] [ 8 ] to assign extension coverage for the line(s) to a system phone dedicated for Automated Attendant use. Program VMS Cover and Do Not Disturb buttons on the phone.

On the mail system, create an Automated Attendant mailbox for the extension.

When the VMS Cover button is Off, calls will not be sent to the Automated Attendant. When the VMS Cover button is On, calls will be sent to the Automated Attendant, The status of the Do Not Disturb button will determine how quickly the calls are sent. When the Do Not Disturb button is On, calls will be sent to the Automated Attendant immediately. When the Do Not Disturb button is Off, calls will be sent to the Automated Attendant after the number of rings specified by VMS Cover Rings (#117).

Related Mail System Features

For each Automated Attendant, you can program the following:

■Day and Night Dial 0/Timeout Action (Automated Attendant)

■Fax Extension and Fax Message Receiver

■General Mailbox Owner

■Line Assignments (for lines assigned using communications system Group Call Distribution (#206) Setting 1 that are to be answered by Automated Attendant 1 or Automated Attendant 2)

■Day and Night Main Menus (Automated Attendant)

■Schedule Controller (and Business Schedule, if the Schedule Controller is set to follow the PARTNER MAIL Business Schedule)

■Touch-Tone Gate setting [and Touch-Tone Gate Greetings if the Touch-Tone Gate is On; see Greetings (System)]

You can use Group Call Distribution (#206) Setting 3, Line Ownership, and an Automated Attendant Mailbox to provide Automated Attendant Service.

Single/Multiple Automated Attendant 5-153