AT&T 3 manual Related Mail System Features

Automated Attendant Service

Related Mail System Features

■Announcements (Automated Attendant) can be included as options on Automated Attendant Main Menus and Submenus.

■A Bulletin Board mailbox can provide an informational message that callers can hear when they access the Automated Attendant.

■Business Schedule and Temporarily Closed specifies the hours and days that your company is open or closed if the Schedule Controller for an Automated Attendant is set to follow the PARTNER MAIL Business Schedule.

■Dial 0/Timeout Action (Automated Attendant) determines what the Automated Attendant does if the caller presses [ 0 ], does not make a selection from a Main Menu or a Submenu, or does not respond to a Touch-Tone Gate Greeting. The choices are:

—Transfer to the Call Answer Service Operator

—Record a message in the General Mailbox

—Disconnect

—Transfer to an Extension

■Fax Extension and Fax Message Receiver can specify a Fax Extension or Fax Hunt Group to which the Automated Attendant automatically routes fax calls and the extension to be notified when a fax is received.

■The Touch-Tone Gate Greeting is heard by any caller who reaches an Automated Attendant for which the Touch-Tone Gate is On. See Greetings (System).

■Language specifies monolingual or bilingual mode and the language in which callers hear prompts and menus.

■If you have multiple Automated Attendants for which lines are assigned using communications system Group Call Distribution (#206) Setting 1—Assigned, Line Assignments must be used to assign lines to Automated Attendant 2 and Automated Attendant 3. Lines not assigned to either Automated Attendant 2 or 3 are assigned automatically to Automated Attendant 1.

■Main Menus (Automated Attendant) specify what callers hear when an Automated Attendant answers the call.

■Schedule Controller specifies whether the Automated Attendant follows the Switch Mode or the PARTNER MAIL Business Schedule to determine Day and Night operation.

■Single/Multiple Automated Attendant is used to configure your mail system with one or up to three Automated Attendants.

■Submenus (Automated Attendant) provide additional options to callers.

■Touch-Tone Gate can tell the Automated Attendant whether the caller is calling from a touch-tone or a rotary phone.

Automated Attendant Service 5-11