AT&T 3 manual Applications, Related Mail System Features

Announcements (Automated Attendant)

Applications

Announcements can provide callers with frequently requested information.

For example, an Announcement could describe quarterly profits for your corporation for stockholders:

“Zippy Electronics has posted a $1.1 million profit for the third quarter. This is due primarily to a 5% increase in sales of Zip-Widgets and cost- cutting measures implemented on a company-wide basis. To hear this Announcement again, press [ ★ ] [ 4 ]. To play the previous menu, press

[ ★ ] [ # ]. To transfer to another extension press [ ★ ] [ T ].”

Or an Announcement could provide information about annual awards:

“The winners of the Martin Kruskel award for excellence in actuarial skills are Joe Smith, Fred Martinez, and Sally Jackson. We congratulate them on their fine work. To return to the Main Menu, press [ ★ ] [ 7 ]. To reach the operator, press [ 0 ].”

Or an Announcement could provide directions to your office:

“Our offices are located at 400 Route 9 North in Eastview, just one mile north of the intersection of Routes 9 and 18. To repeat these directions, press [ ★ ] [ 4 ]. If you need additional assistance, press [ 0 ] to speak to our receptionist. To return to the Main Menu, press [ ★ ] [ 7 ].”

Related Mail System Features

■In some cases, a Bulletin Board message may be more appropriate to your needs than an Announcement. See “Announcements and Bulletin Boards” on page 5-4 for a comparison.

■If you change the Language mode (bilingual or monolingual), you do not need to re-record the Announcements.

■If you delete an Announcement, it is automatically removed from the menu definition for all Main Menus (Automated Attendant) and Submenus (Automated Attendant) to which it is assigned. You must re-record all menu prompts that are affected.

Announcements (Automated Attendant) 5-5