AT&T 3 manual Overview of System Services and Features

PARTNER MAIL Services

PARTNER MAIL System

Monolingual/Bilingual

Mode

Voice Mail Service

Allows subscribers to:

■Send Messages

■Listen to Messages

■Reply to Messages

■Forward Messages

■Delete Messages

■Record Personal Greeting

■Administer a Personal Operator

■Change Password

■Administer Outcalling

In bilingual mode, after logging in, subscribers hear prompts in the language administered for their voice mailbox.

Automated Attendant Service

Allows callers to choose from menu to:

■Transfer to specific extensions

■Play pre-recorded announcements

Can also:

■Automatically route calls

■Accept fax calls

■Use programmed Business Schedule

■Provide customized after- hours service

In bilingual mode, callers can choose to hear prompts in the system’s primary or secondary language.

Call Answer Service

Allows callers to leave a message or transfer to another extension when the called party does not answer.

In bilingual mode, callers hear the personal greeting in the language administered for the voice mailbox. Callers can choose to hear prompts in the alternate language.

Immediate

Call Handling

The PARTNER MAIL system answers external calls. Callers receive Automated Attendant Service. The receptionist answers calls that have overflowed from the mail system.

Delayed

Call Handling

The receptionist answers external calls. Overflow calls go to PARTNER MAIL Automated Attendant Service.

Figure 1-1. Overview of System Services and Features

Introduction 1-3