AT&T 3 manual Form C System Parameters-Part 2 Description, Call Answer Service Operator =

Form C: System Parameters—Part 2 Description

Form C: System Parameters—Part 2 Description

6.Fax Extension and Fax Message Receiver

Fax Extension is the destination to which fax calls answered by the Automated Attendant are transferred. This can be an extension to which a fax machine is connected or a Hunt Group consisting of multiple fax machines.

NOTE:

In order for the Automated Attendant to transfer fax calls automatically, VMS

Hunt Delay (#506) on the communications system must be set to Immediate.

For each Fax Extension, you can identify a Fax Message Receiver to be notified when a fax arrives. The Fax Message Receiver must have a Call Answer Service mailbox and a telephone with a message light.

For Multiple Automated Attendants, the Fax Extension and the Fax Message Receiver can be the same for all Automated Attendants, or each Automated Attendant can have a different Fax Extension and Fax Message Receiver.

Extension assignments are specified on communications system Planning Form B1; Hunt Groups assignments are specified on communications system Planning Form B2.

7.Call Answer Service Operator ( ✔ = 10)

Call Answer Service Operator is the extension to which callers needing help are transferred. Although the Call Answer Service Operator can be any extension, it should be an extension belonging to someone who usually is available to answer calls.

Extension assignments are specified on communications system Planning Form B1.

8.General Mailbox Owner ( ✔ = 10)

If the Automated Attendant’s Dial 0/Timeout Action (see Form H) is set to Transfer the Caller to the General Mailbox, the caller can leave a message in the General Mailbox. An owner is assigned for each General Mailbox. When a message is placed in the General Mailbox, the message light on the owner’s telephone lights.

Although the General Mailbox Owner can be any extension that has a telephone with a message light, it should be an extension belonging to a person who can frequently check the mailbox, retrieve the messages, and forward them to the appropriate people.

For Multiple Automated Attendants, there is a General Mailbox for each Automated Attendant. The owner can be the same for all, or each General Mailbox can have a different owner.

Extension assignments are specified on communications system Planning Form B1.

9.System Administrator’s Mailbox ( ✔ = 9997)

The mail system is administered from the System Administrator’s Mailbox. This must be a Call Answer Service mailbox.

Security Alert:

It is strongly recommended that the System Administrator’s Mailbox be changed from the factory setting.

Extension assignments are specified on communications system Planning Form B1.

A-10Mail System Planning