AT&T 3 manual Old and New Messages, Personal Greetings, Personal Operator

Personal Mailbox Administration

Old and New Messages

Once a new message has been played, it becomes an old message. If only the message header is played, the message remains a new message. The message light goes off when there are no new messages in a subscriber’s mailbox.

Mailbox Name

You record the Mailbox Name initially (or the extension number) when you create the mailbox. The subscriber can then re-record the name in his or her own voice. The mail system uses the recorded name in the Directory, in message headers, and when addressing messages. In addition, if the subscriber has not recorded a Personal Greeting, the system uses the recorded name as part of the default greeting.

Personal Greetings

Each subscriber can have up to three Personal Greetings; each greeting can be up to two minutes long.

If the system is in bilingual mode, each subscriber can record up to three Personal Greetings in the primary language and a corresponding greeting for each one in the secondary language. Personal Greetings should tell callers to press [ ★ ] [ 1 ] if they want to hear a greeting in the alternate language.

Personal Operator

Each user can set up a Personal Operator to handle calls if a caller presses [ 0 ] before or after leaving a message in the user’s mailbox. The extension specified as the Personal Operator must have a mailbox.

If a Personal Operator is not specified, callers who press [ 0 ] are transferred to the mail system’s Call Answer Service Operator. Although Transfer-Only mailboxes cannot receive messages, they can have a Personal Operator or they can be a Personal Operator, or both. In their Personal Greetings, subscribers may want to let callers know about this option.

Password

Each mailbox should have a password that must be entered to access that mailbox.

The password should be:

■A number that cannot be guessed easily. For example, a password of 123456 should not be chosen.

■Changed at least once every three months.

The password should not be:

■Based on the subscriber’s extension number or on any of the subscriber’s personal information (such as birthdate or social security number) that may be found out by others.

■Written down or shared with others.

Personal Mailbox Administration 5-135