Considerations and Constraints | AT&T 3 specs

Touch-Tone Gate

■When the mail system is in bilingual mode, the Touch-Tone Gate Greeting must prompt the caller to press [ 1 ] to indicate that the call is being made from a touch-tone telephone and the caller wants to hear prompts in the primary language, or to press [ ★ ] [ 1 ] to indicate the call is from a Touch-Tone telephone and the caller wants to hear prompts in the secondary language. If the caller does not press [ 1 ] or [ ★ ] [ 1 ] within four seconds, the call is handled as determined by the Dial 0/Timeout Action setting for the Day or Night Main Menu:

—Transfer to the Call Answer Service Operator

—Transfer to the General Mailbox

—Disconnect

—Transfer to a designated extension

If the Touch-Tone Gate is Off, Automated Attendant Service answers calls and plays the Automated Attendant Day or Night Main Menu. If the caller does not respond to the menu within four seconds after it finishes playing, the call is handled as specified by the Automated Attendant’s Dial 0/Timeout Action:

—Transfer to the Call Answer Service Operator

—Transfer to the General Mailbox

—Disconnect

—Transfer to a designated extension

Considerations and Constraints

When the Touch-Tone Gate is Off, the mail system does not assume that a call is coming from a rotary phone until the Day or Night Menu finishes playing and four more seconds elapse. Therefore, if you expect a large number of calls from rotary telephones, consider setting the Touch-Tone Gate to On to save your callers time.

Related Mail System Features

■If you turn On the Touch-Tone Gate for an Automated Attendant, you will need to record the Automated Attendant’s Day and Night Touch-Tone Gate Greetings. See Greetings (System).

■If you change the Language mode (bilingual or monolingual) and the Touch-Tone Gate is set to On, you will need to re-record the Touch-Tone Gate Greeting.

■If you change the Touch-Tone Gate setting for an Automated Attendant. you will need to re-record the Automated Attendant’s Day and Night Main Menus. See Main Menus (Automated Attendant).

5-174Touch-Tone Gate

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AT&T 3 manual Considerations and Constraints

Contents

AT&T Copyright 1996, AT&T All Rights Reserved Issue June Contents Understanding the Mail System Features Upgrading the System Verifying System Operation and TroubleshootingMail System Planning Mail System Factory Settings Letter Key and Class of Service TableGL Glossary Index Programming Hierarchy Diagrams Communications System Planning Purpose and Audience Terms How to Use This Book Typographical Conventions Safety Labels Related DocumentsPartner Mail Voice Messaging System Release Toll Fraud Security Partner II Communications System Release Partner Plus Communications System Release Introduction Partner Mail Services System Administrator’s Responsibilities Introduction Partner Mail Services Overview of System Services and Features Attendant Automated Attendant ServiceAssignments Interactions with the Communications System Fax Extension and Fax Message Receiver Immediate Call Handling Call Answer Service Interactions with the Communications System Voice Mail Service Operator For more information, see Personal Mailbox Administration System Administrator’s ResponsibilitiesSystem Security Preventative Measures Page Security Policy and User Education Routine Maintenance Helpful Programming Hints Introduction Preparing for Installation Installing the Mail System Important Safety Instructions Preparing for Installation Mail System Hardware Communications System Hardware Mail System Site Requirements Mail System Requirements ConditionRequirement Preparing for Installation Installing the Mail System Mounting the System Unit Mounting the Cabinet Connecting to the Communications System Connecting Cords to the System Unit System Unit Front and Right Side View Connecting to the Remote Maintenance Device Remote Maintenance Device Mail System Initial Programming Introduction Before You Begin After Initial Programming Before You Begin Comlpeting Planning Forms Preparing the Communications System Hunt Group Extensions Line Access Mode Transfer Return Extension Line Assignment for Remote Maintenance Device Outgoing Call Restriction Logging In to System Administration Automatic Extension Privacy for Remote Maintenance DevicePage Mail System Login Accessing the System Administration Menu Programming the Mail System Initial Programming Quick Reference System Parmeters System Greetings Parameter Factory Setting Programming System Parameters Maximum Digit Length System LanguageSingle or Multiple Automated Attendant Automated Attendant Line Assignments Automated Attendant Line Assignments Programming Mailboxes Mailboxes Considerations for Creating Mailboxes Creating Mailboxes Assigning a Group Mailbox Owner Specifying Fax Extensions and System Mailboxes Fax Extension and Fax Message Receiver System Administrator’s Mailbox Call Answer Service OperatorGeneral Mailbox Owner Schedule Administration Programming the Schedule System Date and Time Schedule Controller Business Schedule Setting the Touch-Tone Gate Automated Attendant Administration Recording System Greetings System Greetings Administration Recording Touch-Tone Gate Greetings Recording a Voice Mail Greeting Programming the Automated Attendant Menus Recording Announcements Creating Submenus Programming Day and Night Menus + Announcement number + # Group Lists Administration Creating Group Lists Assigning Line Ownership Line Ownership Assignment Setting System Security Options 10. System Security Administration Minimum Password Length Security Violation Notification Assigning a System Administration Password Assigning the System Administrator’s Mailbox PasswordAfter Initial Programming Page Call Answer Service Communications System Initial Programming Telephone Button Programming Introduction Entering Programming Mode Automated Attendant ServiceVMS Hunt Delay Group Call Distribution Fax Hunt Group Fax Machine ExtensionsLine Ringing Automatic Extension Privacy VMS Hunt Schedule Night Service Music on Hold Disallowed Phone Numbers Creating a Disallowed ListAssigning the Disallowed Phone Number List To save the number in memory, you must press Enter Creating an Allowed Phone Number List Allowed Phone NumbersAssigning the Allowed Phone Number List Line Coverage Call Answer ServiceVMS Line Cover Automatic VMS Cover Exiting Programming ModeVMS Cover Rings Communications System Release 4.0 or later VMS Cover Telephone Button ProgrammingDo Not Disturb Voice Mailbox Transfer Voice Mail Messages After Initial Programming Administering Features Automated Attendant Service Broadcast MessageAnnouncements Automated Attendant Bulletin Board Call Answer Service Operator Dial 0/Timeout Action Automated AttendantBusiness Schedule and Temporarily Closed Directory Group Lists Group Mailbox OwnerLanguage Line Assignments Main Menus Automated Attendant Maximum Digit LengthOpen or Closed for Today Outcalling Passwords Personal Mailbox AdministrationPersonal Operator Schedule Controller System Administrator’s Mailbox Submenus Automated AttendantSystem Date and Time System Language Administering Features Logging In to System Administration Logging In to Voice Mail At a Glance Announcements Automated AttendantDescription Announcement Options Announcements and Bulletin Boards Related Mail System Features Applications Programming Recording an Announcement Monolingual mode Bilingual modeProcedure is complete For the secondary language Playing an Existing Announcement Enter the Announcement number 1-99 + # Deleting an Announcement Related Communications System Features Related Mail System Features Broadcast Message Broadcast Messages and Group Lists Programming Sending a Broadcast Message Bulletin Board Bulletin Boards and Announcements Monolingual or Bilingual ModeDial 0 Destination Bulletin Board Mailbox Password Other Bulletin Board Options Considerations and Constraints Programming Procedures Accessing a Bulletin Board MessageMailbox Bilingual mode only Recording or Deleting a Bulletin Board MessageMessage. Go to Step Go to Step 20Bulletin Board Setting a Dial 0 Destination Changing a Bulletin Board Mailbox PasswordChanged. Procedure is complete Enter extension number + # Business Schedule and Temporarily Closed Weekly Business Schedule Temporarily Closed Programming Playing the Business Schedule Today Creating or Changing the Weekly Business Schedule 26Business Schedule and Temporarily Closed Programming a Temporary Closing Confirm. Go to Step Repeat Step Business Schedule and Temporarily Closed Call Answer Service Operator Dial 0/Timeout Action for Main Menus Automated Attendant Dial 0/Timeout Action Automated Attendant Programming Changing a Dial 0/Timeout Action Menu. Go to Step Prompt. Go to Step Procedure is complete. Bilingual mode, primary language Directory Procedure Using the Directory to Reach a Subscriber Using the Directory to Address a MessageTransferred. Procedure is complete Changing a Directory Listing Description Fax Extension Fax Extension and Fax Message ReceiverFax Message Receiver Considerations and Constraints Hunt Group. Procedure is complete Receiver. Go to Step Deleting a Fax Extension or Fax Message Receiver Enter Fax Message Receiver + # Extension. Procedure is complete General Mailbox Programming Changing the General Mailbox Owner’s Extension Automated Attendant Extension. Go to Step Procedure Forwarding a Message from the General MailboxEnter General Mailbox Owner + # Single Automated Attendant List. Repeat Step Group List. Repeat Step Greetings Personal Procedures Recording a Personal Greeting Call Answer Service Operator For Monolingual Mode, procedure is Greeting. Go to StepComplete For Bilingual Mode, primary language Activating a Personal Greeting Deleting a Personal Greeting Monolingual Mode, procedure is Greetings System Voice Mail Greeting Examples Automated Attendant Touch-Tone Gate GreetingMonolingual Mode-Touch-Tone Gate On Monolingual Mode-Touch-Tone Gate Off Main Menu, Primary Language Programming Recording the Voice Mail Greeting Greetings Personal Repeat for the secondary Recording a Touch-Tone Gate Greeting New greeting. Repeat Step Menu. Return to Step Group Lists Group Lists and Broadcast Messages Programming Creating Group Lists Scanning Group ListsEnter Group List number + # Repeat until all extensions are Modifying or Reviewing a Group List Group List. When finished, go to Deleting Group ListsIf desired, return to Step For each mailbox to be added to Procedure Sending a Message to a Group List Under Personal Mailbox Administration Forwarding a Message to a Group List Group Mailbox Owner Programming Assigning or Deleting the Group Mailbox Owner Enter Group Mailbox Number If the mailbox has an ownerIf the mailbox has no owner No owner. Return to Step Mode only Language Announcements Automated Attendant Programming Recovering from a Language Choice ErrorMain Menus Automated Attendant Submenus Automated Attendant Changing the Language Mode or the Language Language. Repeat Step Line Assignments Programming Reviewing Line Assignments Adding Line Assignments Removing Line Assignments If the line is not currently assigned toAutomated Attendant 2 or Repeat until finished 76Line Assignments Line Ownership Programming Scanning Line Ownership If a line owner is assigned If no owner is assigned Modifying Line Ownership If the line number has an owner Deallocating Line Ownership Deleted.Return to Step Mailbox Class of Service COS Class of Service Table Mailbox Storage Message Length Greeting LengthTransfer Permitted Mailbox TypePage Mailbox Language Bilingual Mode only Outcalling Permission Mailbox Name Letter Key Considerations and Constraints Administration Group Mailbox Owner Programming Playing a Mailbox Configuration Enter Mailbox Number + # Class of Service + # Monolingual mode only Bilingual mode only. Choose an option Number. Go to Step Changing a Mailbox Name Deleting a MailboxMailbox and any messages in it Mailbox number. Return to Step Initializing a Mailbox Password Changing the Class of ServiceEnter Class of Service + # Changing the Mailbox Language Bilingual Mode Only Language Bilingual Mode only Main Menus Automated Attendant Monolingual Mode Example with Touch-Tone Gate On Menu Prompt Monolingual Mode Example with Touch-Tone Gate Off Selector CodesPage Caller Options Programming Playing a Main Menu Prompt or Definition Recommendation Menu. Go to Step Multiple Automated Attendant only Recording the Main Menu Prompt OnlyDefinition. Repeat Step Monolingual mode 106Main Menus Automated Attendant Change the Dial 0/Timeout Action Modifying a Day or Night Main MenuIf the Selector Code is already assigned If the Selector Code is not already assigned Selector Code. Return to Step Monolingual mode 110Main Menus Automated Attendant Maximum Digit Length Programming Changing the Maximum Digit Length Menu. Procedure is complete Enter Maximum Digit Length Open or Closed for Today Open for Today Close for Today Resume Regular Schedule Default Temporary Closure Greetings French Primary/English Secondary Spanish Primary/English Secondary Programming Programming Open or Closed for Today 118Open or Closed for Today Resuming the Regular Schedule Outcalling Outcalling List Minimum Time Between Outcalling Attempts Outcalling Cycles Outcalling Schedule Procedures Turning Outcalling On/Off Reviewing the Outcalling ListListening to Instructions for Outcalling Creating or Changing the Outcalling List Pager. Go to Step Enter Outcalling number + # Setting Up the Outcalling Schedule Not set to all hoursSchedule. Go to Step Set to all hours Setting the Minimum Time Between Outcalling Attempts Setting the Number of Outcalling Cycles Passwords System Administrator’s Passwords Password Cautions Password Initialization Programming Initializing a Mailbox Password Setting the Minimum Password Length Procedures Changing a Mailbox Password Changing the System Administration PasswordEnter Minimum Password Length + # Changing a Bulletin Board Mailbox Password Personal Mailbox Administration Transfer-Only Mailboxes Personal Greetings Old and New MessagesPersonal Operator Ss System Features OutcallingProgramming Logging In to Voice Mail From Automated Attendant Recording and Sending a Message Activity Menu. Procedure is completeMessage. Repeat Step Names. Go to Step Use 7 for the letter Q 9 for the letter ZGroup List. Return to Step Listening to Messages Replying to a Message Forwarding a Message Use 7 for the letter Q 9 for Letter Z Recording and Activating Personal Greetings Recording a Mailbox NameChoosing a Personal Operator Personal Operator Programming Administering a Personal Operator Follow the Switch Mode Schedule Controller Follow the Partner Mail Business Schedule Business Schedule Programming Setting the Schedule Controller Security Violation Notification No Security Violation Notification Mailbox Unlock Unsuccessful Login AttemptsNotification Length Programming Changing the Security Violation NotificationAttempts. Go to Step Single/Multiple Automated Attendant For each Automated Attendant, you can program the following Programming Setting Single or Multiple Automated Attendants Submenus Automated Attendant Selector Codes and Selector Code Actions Submenu Creation Other Submenu OptionsSubmenu Modification Press 3 for Submenus Submenu Administration Menu Programming Playing a Submenu Prompt or Definition Creating a Submenu Submenu number + # 160Submenus Automated Attendant Recording the Submenu Prompt Only Repeat to Step Modifying a Submenu 164Submenus Automated Attendant Choose an option # to use the existing Submenu Deleting a Submenu Submenu number + # Prompt to confirm deletion System Administrator’s Mailbox Changing the System Administrator’s Mailbox Changing the System Administrator’s Mailbox Password Programming Re-assigning the System Administrator’s MailboxEnter new extension + # System Date and Time Personal Mailbox AdministrationProgramming Updating the System Date and Time If System Administrator’s mailbox Language is English Time. Go to Step System Language Touch-Tone Gate Setting Touch-Tone Gate Considerations and Constraints Programming Turning the Touch-Tone Gate On or Off Troubleshooting Verifying System Operation Contents Verifying System Operation Verify Mail Service GreetingDealer Delayed Call Handling Immediate Call Handling Day Menu Night Menu VMS Extension Coverage Fax MachinesVMS Line Coverage Troubleshooting Callers hear ringing, but the mail system does not answerMail system does not answer immediately Authorized Dealer Calls are routed to the wrong Automated Attendant Calls are not transferred properly Touch-tones are entered but not detected Message cannot be left in a mailbox Caller is cut off while leaving a message in a mailbox Subscriber receives a busy signal when calling Voice MailSubscriber is unable to log in to Voice Mail Subscriber is unable to log in to Voice Mail Possible Cause Corrective Action 12Verifying System Operation and Troubleshooting Possible Cause Corrective Action Outcalling is delayed Outcalling is not working On next Outcalling is not working Press 1 for English, 2 for French, or 3 for Spanish Upgrading the System Introduction Disconnecting the Mail System Captive Retaining Screw Location Removing the Mail System Unit from the Wall Removing the Cover Removing the Cover Screws Voice Processing Card DIP Switch Settings Adding a Voice Processing Card Installing the Voice Processing Card Putting the System Unit Back Together Security Alert Mail System Planning Introduction Planning Responsibilities Table A-1. Partner Mail Mail System Planning Forms Name How to Fill Out the Forms When to Fill Out the FormsPlanning Responsibilities Information for the Installer Maximum Digit Length = Form a System Parameters-Part 1 DescriptionSingle or Multiple Automated Attendant = Single Page Form B Mailboxes Description Class of ServiceSecurity Alert Mail System Planning A-7 Instructions COSPage Call Answer Service Operator = System Administrator’s Mailbox =Form C System Parameters-Part 2 Description General Mailbox Owner = Form D Schedule Description System Date and TimeMultiple Automated Attendant only Weekly Business Schedule = Closed Form E Touch-Tone Gate Description Touch-Tone Gate GreetingsPage Form F Voice Mail Greeting Description Day or Night Main Menu Form G Main Menu Prompt DescriptionMain Menu Prompt Page Form H Main Menu Definition Description Main Menu Definition Multiple Automated Attendant only Form I Submenu Prompt Description Submenu NumberSubmenu Name Submenu Prompt Form J Submenu Definition Description Submenu Definition Form K Announcement Description Announcement NumberAnnouncement Name Announcement Form L Group List Description Group List NumberGroup List Name Group List Members Form M Line Ownership Description Line Ownership Form N System Security Description Minimum Password Length =Security Violation Notification Form O Security Checklist Description Instructions Maximum Digit Length 2 3 Form B Mailboxes Call Answer Service Operator Ext System Administrator’s Mailbox Mailbox No Security AlertFax Extension Fax Message Receiver Form D Schedule Weekly Business Schedule Form E Touch-Tone Gate Form F Voice Mail Greeting Voice Mail Greeting Form G Main Menu Prompt Day or Night Main Menu 1 Day Form H Main Menu Definition Form H Main Menu Definition Form I Submenu Prompt Form J Submenu Definition Submenu Number 01-99 Submenu Name Submenu Definition Form K Announcement Form L Group List Group List Number Group List Name Group List Members Form M Line Ownership Minimum Password Length Form N System Security Communications System Yes Mail System Yes NoSecurity Policy Yes Introduction Form a System Configuration, Form B2 Customized Extension SettingsForm B1 System Extensions Form C Phone Communications System Order Number Form a System Configuration, Form a Page 1 Description Method VMS-Mail Form a Page 2 Description Receptionist answers calls during business hours? VMS Hunt Delay #506 = Immediate VMS Cover Rings #117 =Ring on Transfer #119 = Active Music on Hold 602 = Active Form B1 Description Form B1 System ExtensionsWrite Name/Description FAX Machine Extensions #601 Write Transfer Return Ext. No. #306 Form B2 Description Form B2 Customized Extension SettingsAutomatic Extension Privacy #304 = Not Assigned Automatic VMS Cover #310 = Not Assigned No RingLines/Pools Not Assigned Outgoing Call Restriction #401 = No Restriction Disallowed List Assignment #405 Allowed List Assignment #408 Night Service Button #503 = Not Assigned Do Not Disturb Feature 0Form C Phone Form C Description Voice Mailbox Transfer Feature 1 VMS Cover Feature 1Voice Mail Messages Intercom 7 7 Form D Description Form D Number ListsDisallowed Phone Number Lists #404 Allowed Phone Number Lists #407 Introduction Factory Settings Default Greetings Default Menus Feature Factory Setting Valid Entries Factory SettingsSystem Parameters Schedule Automated Attendant Service Mailboxes Personal Operator Security SystemOutcalling Mail Setting Value Group ListsSystem Greetings Messages Default Greetings Touch-Tone Gate On-Monolingual Touch-Tone Gate On-Bilingual Temporary Closure Greetings Touch-Tone Gate Off-Monolingual Touch-Tone Gate Off-Bilingual Voice Mail Greetings Personal Mailbox Greetings Default Menus English Default Mailbox Name General MailboxFrench Default Mailbox Name Boîte Vocale Centrale Spanish Default Mailbox Name Buzón General Day/Night Main Menu Touch-Tone Gate On-Monolingual BilingualEnglish Day/Night Menu French Day/Night Menu English Primary/French Secondary-English Day/Night Menu English Primary/Spanish Secondary-English Day/Night MenuFrench Primary/English Secondary-French Day/Night Menu Spanish Primary/English Secondary-Spanish Day/Night Menu Letter Key Class of Service Table Letter Key Table D-1. Letter Key Class of Service Table Table D-2. Class of Service Glossary GL-2Glossary Group Mailbox Owner See Dial Plan GL-4Glossary See Automated Attendant Touch-Tone Gate Greeting See Primary language and Secondary languageSee Subscriber Index IN-2 Index Index Index IN-3 IN-4 Index Index IN-5 IN-6 Index Index IN-7 IN-8 Index Index IN-9 IN-10 Index Index IN-11 IN-12 Index Index IN-13 IN-14 Index Index lN-15 IN-16 Index Nota Remarque Page Page AT&T Comcode Issue