AT&T 3 manual Considerations and Constraints

Touch-Tone Gate

■When the mail system is in bilingual mode, the Touch-Tone Gate Greeting must prompt the caller to press [ 1 ] to indicate that the call is being made from a touch-tone telephone and the caller wants to hear prompts in the primary language, or to press [ ★ ] [ 1 ] to indicate the call is from a Touch-Tone telephone and the caller wants to hear prompts in the secondary language. If the caller does not press [ 1 ] or [ ★ ] [ 1 ] within four seconds, the call is handled as determined by the Dial 0/Timeout Action setting for the Day or Night Main Menu:

—Transfer to the Call Answer Service Operator

—Transfer to the General Mailbox

—Disconnect

—Transfer to a designated extension

If the Touch-Tone Gate is Off, Automated Attendant Service answers calls and plays the Automated Attendant Day or Night Main Menu. If the caller does not respond to the menu within four seconds after it finishes playing, the call is handled as specified by the Automated Attendant’s Dial 0/Timeout Action:

—Transfer to the Call Answer Service Operator

—Transfer to the General Mailbox

—Disconnect

—Transfer to a designated extension

Considerations and Constraints

When the Touch-Tone Gate is Off, the mail system does not assume that a call is coming from a rotary phone until the Day or Night Menu finishes playing and four more seconds elapse. Therefore, if you expect a large number of calls from rotary telephones, consider setting the Touch-Tone Gate to On to save your callers time.

Related Mail System Features

■If you turn On the Touch-Tone Gate for an Automated Attendant, you will need to record the Automated Attendant’s Day and Night Touch-Tone Gate Greetings. See Greetings (System).

■If you change the Language mode (bilingual or monolingual) and the Touch-Tone Gate is set to On, you will need to re-record the Touch-Tone Gate Greeting.

■If you change the Touch-Tone Gate setting for an Automated Attendant. you will need to re-record the Automated Attendant’s Day and Night Main Menus. See Main Menus (Automated Attendant).

5-174Touch-Tone Gate