AT&T 3 manual Menu Prompt, Monolingual Mode Example with Touch-Tone Gate On

★ ] [ A ].

Main Menus (Automated Attendant)

Menu Prompt

If the system is in monolingual mode, each Main Menu has a prompt (up to two minutes long). If the system is in bilingual mode, each Main Menu has a prompt (up to two minutes long) recorded in the primary language and a prompt (up to two minutes long) in the secondary language.

The Main Menu prompt should tell callers what options are available on the Main Menu. Options can include transferring to an extension, Hunt Group, Calling Group, or mailbox, or playing an Announcement or Submenu. In addition, the prompt should include the following information:

■If Touch-Tone Gate is Off, include a greeting welcoming callers to your company. (If the Touch-Tone Gate is On, this information should be included in the Touch-Tone Gate Greeting, and should not be included in the Main Menu prompt.)

If the system is in bilingual mode, the primary language prompt should inform the callers in the secondary language that they may switch to the secondary language by dialing [ ★ ] [ 1 ]. (If the Touch-Tone Gate is On, this information should be included in the Touch-Tone Gate Greeting, and should not be included in the Main Menu prompt.)

■If you want to allow callers to use the Directory, provide instructions for accessing it ([ ★ ] [ A ] or [ ★ ] [ 2 ]) and inform callers whether employees are listed by first or last names.

■Tell callers using rotary phones or callers needing assistance to stay on the line or dial [ 0 ] (zero).

Following are examples of Touch-Tone Gate Greetings and Main Menus in monolingual and bilingual mode:

Monolingual Mode Example with Touch-Tone Gate On

Touch-Tone Gate Greeting:

Welcome to Linco. If you are calling from a touch-tone phone press [ 1 ] now. Otherwise, please wait for assistance.

Main Menu:

For sales, press [ 1 ].

For customer service, press [ 2 ].

If you know the extension of the person you are calling, press [ 8 ] and dial the extension now.

For a directory of employees listed by last name, press [ To reach the operator, press [ 0 ].

Bilingual Mode Example with Touch-Tone Gate On

(Primary Language, English; Secondary Language, Spanish)

Touch-Tone Gate Greeting:

Welcome to Linco. Bienvenidos a Linco. Si cuenta con teléfono de tonos, marque [ ★ ] [ 1 ] para español ahora. If you are calling from a touch-tone telephone and want to hear the prompts in English, press [ 1 ] now.

Main Menus (Automated Attendant) 5-99