AT&T 3 manual

Main Menus (Automated Attendant)

Action to meet the needs of your business. In the menu definition, each Selector Code can be assigned one of the following five Selector Code Actions:

■Action 1—Selector Code Transfer —When a caller presses the Selector Code, the call is transferred to the predetermined extension, Hunt Group, Calling Group, or mailbox (Call Answer Service, Bulletin Board, Transfer-Only, or Automated Attendant) that is assigned to the Selector Code.

For example, for a Travel Agency a caller might be instructed to press [ 2 ] for corporate travel. When the caller presses [ 2 ], the call is connected to extension 11, the corporate travel agent’s extension.

■Action 2—Play Submenu —When a caller presses the Selector Code, another menu plays to offer the caller additional options.

For example, for a Travel Agency a caller might be instructed to press [ 1 ] for cruises. When the caller presses [ 1 ], the following Submenu plays:

For Caribbean cruises, press [ 1 ].

For Hawaiian cruises, press [ 2 ].

For Alaskan cruises, press [ 3 ].

■Action 3—Play an Announcement —When a caller presses the Selector Code, a recorded Announcement plays. If information needed by callers, such as your business hours or mailing address, can be provided in a two-minute Announcement, use this Selector Code Action.

For example, for a Travel Agency a caller might be instructed to press [ 4 ] to hear about special discounted trips. When the caller presses [ 4 ], the following Announcement plays:

We are pleased to offer the following discounted trips in November.

Spend a week in Mexico City for $1599. Price includes round-trip airfare, transfers, rental car, and seven nights in a luxurious hotel. Departure dates are November 12th and 15th only.

Cruise the Hawaiian Islands for $1299. Arrive in Honolulu on November 3rd, spend a day on Oahu touring Pearl Harbor and Diamond Head, then board the ship on November 4th for stops at Maui, Lanai, and the big island, Hawaii. Take the island tours included in this package, or feel free to explore each island on your own. The price includes shipboard meals, tours, and transfers; it does not include airfare. Speak to your travel agent for prices on round-trip airfare to Honolulu.

■Action 4—Prompted Transfer —When a caller presses the Selector Code, the caller is prompted to dial an extension of his or her choice. Use this Selector Code Action if the first digit of your company’s extensions coincides with the Selector Codes you want to use for something other than Direct Extension Transfer. For example, if all company extensions begin with 1 or 2, and you want to use Selector Code 1 for a Submenu and Selector Code 2 for an Announcement, program an unused Selector Code for Prompted Transfer. When the caller presses the Selector Code programmed for Prompted Transfer, the mail system will prompt the caller to enter the desired extension.

Main Menus (Automated Attendant) 5-101