AT&T 3 manual Immediate Call Handling, Delayed Call Handling

Verifying System Operation

Automated Attendant Service

If Automated Attendant Service is used, perform the following procedures as applicable. If there are multiple Automated Attendants, repeat the procedures for each Automated Attendant.

Immediate Call Handling

Use this procedure if the mail system is using Immediate Call Handling.

1.Call in on a line answered by Automated Attendant Service. Automated Attendant Service should answer after one or two rings.

2.If multiple Automated Attendants are programmed, verify that the correct Automated Attendant answers.

3.Verify that the Automated Attendant answers the call correctly:

■If the Automated Attendant’s Touch-Tone Gate is Off, the Main Menu should play when the mail system answers.

■If the Automated Attendant’s Touch-Tone Gate is On, the Touch-Tone Gate Greeting should play before the Main Menu.

4.Repeat this test for each line answered by Automated Attendant Service.

Delayed Call Handling

Use this procedure if the mail system is using Delayed Call Handling. To test Delayed Call Handling during business hours, you must ask the primary call handler not to answer the call.

1 .	Call in on a line assigned to Automated Attendant Service. Automated
	Attendant Service should answer after approximately four rings.
2 .	If multiple Automated Attendants are programmed, verify that the correct
	Automated Attendant answers.
3 .	Verify that the Automated Attendant answers the call correctly:
	■ If the Automated Attendant’s Touch-Tone Gate is Off, the Main
	Menu should play when the mail system answers.
	■ If the Automated Attendant’s Touch-Tone Gate is On, the
	Touch-Tone Gate Greeting should play before the Main Menu.
4 .	Repeat this test for each line assigned to Automated Attendant Service.

6-2Verifying System Operation and Troubleshooting