AT&T 3 manual Automated Attendant Service, Related Communications System Features

Automated Attendant Service

Automated Attendant Service

At a Glance

System Administration Menu	[ 3 ] Automated Attendant
	[ 1 ] Day Menu
	[ 2 ] Night Menu
	[ 3	] Submenus
	[ 4	] Announcements
	[ 5	] Touch-Tone Gate
	[ 6 ] Line Assignments (Multiple Automated Attendant
		Operation only)
Programmable by	System Administrator
Capacities
Maximum Number of	3
Automated Attendants

Description

Automated Attendant Service provides the mail system’s call handling features. This service can answer calls and present callers with menus of selectable options, such as transferring to specific extensions or playing recorded Announcements.

Automated Attendant Service can also automatically route calls, accept fax calls, and answer calls based on a programmed Business Schedule.

Automated Attendant Service can be programmed only by you, the System Administrator, by logging in to System Administration and selecting option [ 3 ] from the System Administration Menu.

Important Information about Multiple Automated Attendants: All calls routed to the mail system for Automated Attendant Service using Group Call Distribution (#206), Setting 1—Assigned will have the same VMS Hunt Schedule and VMS Hunt Delay, For information about alternative Multiple Automated Attendant configurations, see Single/Multiple Automated Attendant.

Related Communications System Features

■Group Call Distribution (#206) Setting 1—Assigned is used to identify which lines are answered by Automated Attendant Service.

■VMS Hunt Delay (#506) is used to specify Immediate or Delayed call handling.

■VMS Hunt Schedule (#507) is used to specify when calls should be routed to the Automated Attendant(s).

5-10Automated Attendant Service