AT&T 3 manual Procedures Recording a Personal Greeting, Call Answer Service Operator

Greetings (Personal)

When callers reach a Call Answer Service mailbox, they hear the mailbox’s Personal Greeting followed by a beep tone. For example: “This is Pat Smith. I am out of the office this morning. Please leave a message after the tone, and I will return your call this afternoon. If you need immediate assistance, press 0 to speak to my assistant, Lynn.” (In this example, Pat has programmed Lynn’s extension as the Personal Operator for her phone.)

If no Personal Greeting is recorded, callers hear a default greeting followed by a beep tone. The default greeting contains the mailbox name followed by “...is not available. After recording, either hang up or press [ 1 ] for more options. Record at the tone.” If a mailbox’s name is not recorded, the mailbox number is played instead.

Callers who press [ 1 ] after recording a message hear the following prompt: “To approve, press [ ★ ] [ # ]. To play back, press [ 2 ] [ 3 ]. To re-record, press [ 2 ] [ 1 ]. To delete, press [ ★ ] [ D ].” If they approve or delete the message, they are given the option of recording another message in the mailbox, transferring to another extension, or transferring to the operator (Personal Operator or Call Answer Service Operator, depending upon what the subscriber has programmed.)

The “...press 1[ ] for more options...” instruction is not heard if a Personal Greeting is recorded. Therefore, if subscribers want to notify callers of other options, they need to state the options in their Personal Greetings.

Monolingual or Bilingual Mode

If the system is in bilingual mode, the subscriber can record Personal Greetings in both the primary and secondary language. Each greeting in each language can be up to two minutes long. The Personal Greeting should inform callers that they can press [ ★ ] [ 1 ] to hear the greeting in the alternate language.

Related Mail System Features

The subscriber can choose a Personal Operator to whom callers will be transferred if they press [ 0 ] during or after the Personal Greeting or after leaving a message. If a Personal Operator is not programmed, callers pressing [ 0 ] will be transferred to the

Call Answer Service Operator.

Procedures

Recording a Personal Greeting

	Action	You Hear...
Step 1	Log in to Voice Mail using your	Name, number of new messages and
	extension number and password.	old messages, then Voice Mail Activity
		Menu.
Step 2	Press [ 3 ] to administer your name or	Prompt to press [ 1 ] to administer your
	greeting.	greeting or [ 2 ] to administer your
		name.

Greetings (Personal) 5-49