AT&T 3 manual Glossary

Glossary

A

Announcement

An informative message that provides frequently requested information. It is recorded by the System Administrator and plays to callers who select it from an Automated Attendant’s Main Menu or Submenu.

Automated Attendant mailbox

A mailbox with Class of Service 15–17 or 21–23 that provides Automated Attendant Service. Callers who reach an Automated Attendant mailbox hear a menu of options. If the Touch-Tone Gate is On, the menu is preceded by the Automated Attendant Touch-Tone Gate Greeting.

Automated Attendant Service

A mail system service that automatically answers incoming calls and transfers them to an extension, Calling Group, Hunt Group, or mailbox or plays a Submenu or an Announcement. The transfer destination can be predetermined by the System Administrator or specified by the caller. The System Administrator can program up to three Automated Attendants.

Automated Attendant Touch-Tone Gate Greeting

If the Touch-Tone Gate is On, this is the first thing that callers hear when an Automated Attendant answers calls. A Day Greeting plays when the company is open for business; a Night Greeting plays when the company is closed.

B

Bilingual mode

Mail system operation that allows callers to select one of two languages in which prompts, menus, and Announcements are played. Bilingual language combinations are English/French, French/English, English/Spanish, and Spanish/English. Contrast with Monolingual mode. See also Primary language and Secondary language.

Broadcast Message

A feature that lets the System Administrator send a message to all Call Answer Service mailboxes at the same time without having to address the message individually to each mailbox.

Bulletin Board mailbox

A mailbox with Class of Service 19 in which the owner can record a message that can be accessed by callers. A Bulletin Board message can be modified easily, without entering System Administration.

Business Schedule

The days and hours that a business is open or closed. This programmable option can be used to determine when the Automated Attendant Day and Night Main Menus play.

C

Call Answer Service

The mail system service that picks up unanswered calls and transfers them to pre-defined mailboxes. Callers can leave a message or transfer to another extension.

Call Answer Service mailbox

A mailbox with Class of Service 1–6 or 18 that provides storage space where messages can be left for a subscriber. Call Answer Service mailbox numbers usually are the same as the subscriber’s extension number.

Call Answer Service Operator

The extension to which callers are transferred for help, for example, when they press [ 0 ] or make no selection from the Automated Attendant’s Main Menu.

Class of Service (COS)

This parameter defines the characteristics of a mailbox. It identifies the mailbox storage space, maximum message length, transfer permission, Outcalling permission, and mailbox type (Call Answer, Automated Attendant, Bulletin Board, or Transfer-Only).

CNG

In the data communications environment, an industry-standard tone that indicates that a fax machine is ready to transmit.

Glossary GL-1