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Troubleshooting

Outcalling is not working—continued

Possible Cause Corrective Action

The Outcalling number is not programmed properly.

Check that the Outcalling number is correct. If the number is an outside (external) number, be sure [ 9 ] [ ★ ] precedes the telephone number. All numbers must end with [ ★ ] [ 3 ]. If the Outcalling number is not programmed properly, the subscriber should re-program the number.

If the Outcalling number is for a digital pager or beeper, there may not be enough pauses in the number.

There must be a sufficient number of pauses between the pager number and the Personal Identification Number (PIN), or between the pager number and the callback number for the paging system to answer before the PIN and/or callback number is dialed. The subscriber may need to experiment to find the correct number of pauses.

A line is not available to place a call.

If all lines are in use when the mail system attempts to outcall, the outcall does not go through. The mail system waits the amount of time programmed as the Outcalling Delay before trying to call again. The subscriber can increase the number of Outcalling Cycles or increase the minutes between outcalls. If the problem is not solved, consider adding more lines.

Continued on next page

Verifying System Operation and Troubleshooting 6-15