AT&T 3 manual Group Mailbox Owner, At a Glance

Group Mailbox Owner

Group Mailbox Owner

At a Glance

System Administration Menu	[ 4 ] Mailboxes
	[ 7 ] Assign a Group Mailbox Owner
Programmable by	System Administrator
Mail System Planning Form	B

Description

You can create mailboxes of any type (Call Answer Service, Bulletin Board, Automated Attendant, or Transfer-Only) for Hunt Groups (771-776) and Calling Groups (71-74). Then if the group is busy when a caller tries to transfer from the mail system to the group, the caller will be transferred to the mailbox.

NOTE:

The mail system considers a Hunt Group to be busy if all members of the group are on the phone or have Do Not Disturb turned On. A Calling Group is considered busy if all members of the group have Do Not Disturb turned On, if a call is already ringing for the group, or if the group is being paged. There is no voice mail coverage for calls that are ringing in a Hunt Group or a Calling Group.

If the Group Mailbox is a Call Answer Service mailbox, callers can leave messages. You may want to assign a group member to act as the Group Mailbox Owner. You can have as many Group Mailbox Owners as you have Group Mailboxes. When messages are left in the Group Mailbox, the message light on the Group Mailbox Owner’s extension is lighted.

The Group Mailbox owner should:

■Administer the Group Mailbox password.

■Administer the Group Mailbox greeting.

■Administer a Personal Operator for the Group Mailbox.

■Forward Group Mailbox messages to the appropriate recipients.

The Group Mailbox Owner does not need to have a mailbox but does need to have a telephone with a message light. The telephone must be a system phone or (for a Release 3.1 or later communications system) a standard phone with an LED-compatible message light connected to a Release 3.1 or later 206 module.

Group Mailbox Owner 5-67