AT&T 3 manual

Contents

Main Page About This Book 1 v 4 3 2 5 5-1 ii 6 6-1 A Upgrading the System 7 B C GL D IN About This Book Purpose and Audience v Terms How to Use This Book Typographical Conventions vi Safety Labels Related Documents vii viii Overview of System Services and Features 1 PARTNER MAIL Services 1-i System Administrators Responsibilities Overview of System Services and Features 1 1-1 PARTNER MAIL Services 1-2 PARTNER MAIL Services 1-3 Immediate Call Handling Delayed Call Handling Figure 1-1. Overview of System Services and Features Introduction 1-4 Interactions with the Communications System 1-5 Immediate Call Handling Delayed Call Handling 1-6 Call Answer Service 1-7 Interactions with the Communications System 1-8 Voice Mail Service 1-9 System Administrators Responsibilities System Security 1-10 Preventative Measures 1-11 1-12 Security Policy and User Education 1-13 Routine Maintenance 1-14 Helpful Programming Hints 1-15 Installation 2 Preparing for Installation 2-i Installing the Mail System IMPORTANT SAFETY INSTRUCTIONS 2-ii Installation 2 Preparing for Installation 2-1 Mail System Hardware Communications System Hardware 2-2 Mail System Site Requirements 2-3 2-4 Installing the Mail System Mounting the System Unit 2-5 2-6 Connecting to the Communications System 2-7 2-8 Connecting to the Remote Maintenance Device 2-9 Mail System Initial Programming 3 Before You Begin 3-i Logging In to System Administration Programming the Mail System After Initial Programming 3-ii Mail System Initial Programming 3 Before You Begin 3-1 Comlpeting Planning Forms Preparing the Communications System 3-2 Line Access Mode Transfer Return Extension Outgoing Call Restriction Line Assignment for the Remote Maintenance Device 3-4 Automatic Extension Privacy for the Remote Maintenance Device Logging In to System Administration 3-6 Logging In to System Administration Figure 3-1. Mail System Login Mail System Initial Programming 3-7 Programming the Mail System Accessing the System Administration Menu 3-8 Initial Programming Quick Reference 3-10 Programming System Parameters System Language Maximum Digit Length Single or Multiple Automated Attendant 3-12 Automated Attendant Line Assignments Programming Mailboxes 3-14 Considerations for Creating Mailboxes 3-15 Creating Mailboxes Assigning a Group Mailbox Owner 3-16 Specifying Fax Extensions and System Mailboxes 3-17 Fax Extension and Fax Message Receiver Call Answer Service Operator General Mailbox Owner System Administrators Mailbox 3-18 Programming the Schedule 3-19 System Date and Time Schedule Controller 3-20 Business Schedule Setting the Touch-Tone Gate 3-22 Recording System Greetings Recording Touch-Tone Gate Greetings 3-24 Recording a Voice Mail Greeting NOTE: 3-25 Programming the Automated Attendant Menus 3-26 Recording Announcements Creating Submenus Programming Day and Night Menus 3-28 3-29 Creating Group Lists 3-30 Assigning Line Ownership 3-31 Setting System Security Options 3-32 Minimum Password Length 3-33 Security Violation Notification After Initial Programming Assigning the System Administrators Mailbox Assigning a System Administration Password 3-34 Page Initial Programming Before You Begin 4-i Call Answer Service Entering Programming Mode Telephone Button Programming After Initial Programming 4-ii Initial Programming Before You Begin 4-1 Entering Programming Mode Automated Attendant Service Group Call Distribution VMS Hunt Delay 4-2 4-3 Fax Hunt Group Line Ringing Automatic Extension Privacy VMS Hunt Schedule 4-4 Night Service 4-5 Music on Hold Disallowed Phone Numbers Creating a Disallowed List Assigning the Disallowed Phone Number List 4-6 Allowed Phone Numbers 4-7 Creating an Allowed Phone Number List Assigning the Allowed Phone Number List Call Answer Service Line Coverage VMS Line Cover Line Coverage Extension (Communications System Release 4.0 or later) 4-8 4-9 VMS Cover Rings (Communications System Release 4.0 or later) Exiting Programming Mode Telephone Button Programming VMS Cover Do Not Disturb 4-10 Voice Mailbox Transfer 4-11 Voice Mail Messages Page Understanding the Mail System Features Administering Features 5-i Bulletin Board Announcements (Automated Attendant) Business Schedule and Temporarily Closed Call Answer Service Operator Dial 0/Timeout Action (Automated Attendant) Directory Fax Extension and Fax Message Receiver Group Lists Group Mailbox Owner 5-iii Language Line Assignments Main Menus (Automated Attendant) Maximum Digit Length Outcalling Open or Closed for Today 5-iv Passwords Personal Mailbox Administration 5-v Personal Operator Schedule Controller Submenus (Automated Attendant) System Administrators Mailbox System Date and Time System Language Touch-Tone Gate 5-vi Understanding the Mail System Features Administering Features 5-1 Logging In to Voice Mail Logging In to System Administration 5-2 Announcements (Automated Attendant) 5-3 Announcements (Automated Attendant) Announcement Options Announcements and Bulletin Boards 5-4 5-5 Recording an Announcement 5-6 5-7 Playing an Existing Announcement 5-8 Deleting an Announcement 5-9 Announcements (Automated Attendant) Automated Attendant Service 5-10 5-11 Broadcast Message Broadcast Messages and Group Lists 5-12 Sending a Broadcast Message 5-13 Bulletin Board 5-14 Monolingual or Bilingual Mode 5-15 Bulletin Boards and Announcements Dial 0 Destination Other Bulletin Board Options Bulletin Board Mailbox Password 5-16 5-17 Accessing a Bulletin Board Message 5-18 Recording or Deleting a Bulletin Board Message 5-19 5-20 Setting a Dial 0 Destination 5-21 Changing a Bulletin Board Mailbox Password Business Schedule and Temporarily Closed 5-22 Weekly Business Schedule 5-23 Temporarily Closed Playing the Business Schedule 5-24 Creating or Changing the Weekly Business Schedule 5-25 Before creating or changing the Weekly Business Schedule, complete mail system Planning Form D. Business Schedule and Temporarily Closed 5-26 Programming a Temporary Closing 5-27 Business Schedule and Temporarily Closed 5-28 5-29 Call Answer Service Operator 5-30 Call Answer Service Operator 5-31 Call Answer Service Operator can be used for the following: Personal Operator has not been programmed. Changing the Call Answer Service Operator Extension Before changing the Call Answer Service Operators extension, update mail system Dial 0/Timeout Action (Automated Attendant) Announcement). The Dial 0/Timeout Action can be one of the following: Transfer to an Extension 5-32 Changing a Dial 0/Timeout Action 5-33 5-34 5-35 Directory 5-36 Directory 5-37 Using the Directory to Reach a Subscriber Using the Directory to Address a Message Changing a Directory Listing To change a Directory entry, see Changing a Mailbox Name under Mailbox. Directory Fax Extension and Fax Message Receiver Fax Extension Fax Message Receiver 5-38 5-39 Creating a Fax Extension or Fax Message Receiver Before creating a Fax Extension or a Fax Message Receiver, update mail system 5-40 Deleting a Fax Extension or Fax Message Receiver 5-41 Before deleting a Fax Extension or a Fax Message Receiver, update mail system Fax Extension and Fax Message Receiver 5-42 General Mailbox 5-43 Changing the General Mailbox Owners Extension 5-44 Forwarding a Message from the General Mailbox 5-45 5-46 5-47 Greetings (Personal) 5-48 Monolingual or Bilingual Mode 5-49 Recording a Personal Greeting 5-50 Activating a Personal Greeting 5-51 Deleting a Personal Greeting Greetings (Personal) 5-52 Greetings (System) Voice Mail Greeting 5-53 Automated Attendant Touch-Tone Gate Greeting Examples 5-54 Monolingual ModeTouch-Tone Gate Off 5-55 Bilingual ModeTouch-Tone Gate Off Recording the Voice Mail Greeting 5-56 5-57 Recording a Touch-Tone Gate Greeting Before recording the Touch-Tone Gate Greeting, complete mail system Planning Form E. 5-58 5-59 Group Lists 99 5-60 Group Lists and Broadcast Messages 5-61 Creating Group Lists Before creating a Group List, complete mail system Planning Form L. Scanning Group Lists 5-62 Modifying or Reviewing a Group List 5-63 Group Lists Deleting Group Lists 5-64 Sending a Message to a Group List 5-65 Forwarding a Message to a Group List 5-66 Group Mailbox Owner 5-67 Assigning or Deleting the Group Mailbox Owner 5-68 Group Mailbox Owner 5-69 Group Mailbox Owner Language 5-70 Recovering from a Language Choice Error 5-71 Language Changing the Language Mode or the Language Language Before changing the mode or the language, update mail system Planning Form A. 5-72 Line Assignments 5-73 Reviewing Line Assignments Adding Line Assignments 5-74 Removing Line Assignments 5-75 Before removing lines from Automated Attendant 2 or 3, update mail system Planning Form A. Line Assignments 5-76 Line Ownership 5-77 Scanning Line Ownership 5-78 Assigning Line Ownership 5-79 Line Ownership Modifying Line Ownership Before modifying Line Ownership, update mail system Planning Form M. 5-80 Deallocating Line Ownership 5-81 Line Ownership Mailbox 5-82 Class of Service (COS) 5-83 Table 5-1. Class of Service Table Mailbox Greeting Transfer Message 5-84 Message Length 5-85 Greeting Length Transfer Permitted Mailbox Type 5-86 Outcalling Permission 5-87 Mailbox Language (Bilingual Mode only) Mailbox Name 5-88 5-89 5-90 Playing a Mailbox Configuration 5-91 Creating Mailboxes Before creating a mailbox, udate mail system Planning Form B. 5-92 5-93 Deleting a Mailbox Before deleting a mailbox, update mail system Planning Form B. Changing a Mailbox Name Before changing a mailbox name, update mail system Planning Form B. 5-94 5-95 Changing the Class of Service Before changing a Class of Service, update mail system Planning Form B. Initializing a Mailbox Password 5-96 Changing the Mailbox Language (Bilingual Mode Only) 5-97 Before changing the mailbox language, update mail system Planning Form B. Mailbox Main Menus (Automated Attendant) 5-98 Menu Prompt 5-99 Monolingual Mode Example with Touch-Tone Gate On Bilingual Mode Example with Touch-Tone Gate On Monolingual Mode Example with Touch-Tone Gate Off Bilingual Mode Example with Touch-Tone Gate Off 5-100 5-101 Caller Options 5-102 Playing a Main Menu Prompt or Definition 5-103 Recording the Main Menu Prompt Only Before recording a Main Menu prompt, complete mail system Planning Form G. 5-104 5-105 5-106 Modifying a Day or Night Main Menu 5-107 The following procedure can be used to: Main Menus (Automated Attendant) 5-108 5-109 5-110 Maximum Digit Length Changing the Maximum Digit Length 5-111 Page Open or Closed for Today Open for Today 5-113 Close for Today Resume Regular Schedule 5-114 Default Temporary Closure Greetings Touch-Tone Gate OffMonolingual Touch-Tone Gate OnMonolingual 5-115 Touch-Tone Gate OffBilingual Touch-Tone Gate OnBilingual 5-116 Programming Open or Closed for Today 5-117 5-118 Resuming the Regular Schedule 5-119 Open or Closed for Today Outcalling 5-120 Outcalling List 5-121 Minimum Time Between Outcalling Attempts 5-122 Outcalling Cycles 5-123 Outcalling Schedule Turning Outcalling On/Off Reviewing the Outcalling List Listening to Instructions for Outcalling 5-124 5-125 Setting Up the Outcalling Schedule 5-126 Setting the Minimum Time Between Outcalling Attempts 5-127 Setting the Number of Outcalling Cycles 5-128 Passwords System Administrators Passwords 5-129 Minimum Password Length Password Cautions 5-130 Initializing a Mailbox Password 5-131 Setting the Minimum Password Length Passwords Changing the System Administration Password Passwords 5-132 Changing a Bulletin Board Mailbox Password 5-133 Personal Mailbox Administration Transfer-Only Mailboxes 5-134 Old and New Messages 5-135 Mailbox Name Personal Greetings Personal Operator Outcalling 5-136 Recording and Sending a Message 5-137 To record and send a message to one or more subscribers, use the following procedure: Personal Mailbox Administration 5-138 Listening to Messages 5-139 Replying to a Message 5-140 Forwarding a Message 5-141 Personal Mailbox Administration 5-142 Recording a Mailbox Name 5-143 Recording and Activating Personal Greetings Choosing a Personal Operator Personal Mailbox Administration Personal Operator 5-144 Administering a Personal Operator 5-145 Schedule Controller Follow the Switch Mode 5-146 Follow the PARTNER MAIL Business Schedule 5-147 Schedule Controller Setting the Schedule Controller Schedule Controller Before setting the Schedule Controller, complete mail system Planning Form D. 5-148 Security Violation Notification 5-149 Unsuccessful Login Attempts Mailbox Unlock 5-150 Security Violation Notification 5-151 Changing the Security Violation Notification Before changing the Security Violation Notification setting, update mail system Planning Form N. Security Violation Notification Single/Multiple Automated Attendant 5-152 5-153 Setting Single or Multiple Automated Attendants 5-154 Submenus (Automated Attendant) 5-155 Submenus (Automated Attendant) Selector Codes and Selector Code Actions 5-156 Other Submenu Options 5-157 Submenu Creation Submenu Modification Playing a Submenu Prompt or Definition 5-158 Creating a Submenu 5-159 Before creating a Submenu, complete mail system Planning Form I and J. Submenus (Automated Attendant) 5-160 Recording the Submenu Prompt Only 5-161 Before recording a Submenu prompt, complete mail system Planning Form I. Submenus (Automated Attendant) 5-162 Modifying a Submenu 5-163 The following procedure can be used to: Change Selector Code Actions. Record a Submenu prompt. Before you change a Submenu, update mail system Planning Forms I and J. Submenus (Automated Attendant) 5-164 Submenus (Automated Attendant) 5-165 Deleting a Submenu 5-166 System Administrators Mailbox 5-167 Changing the System Administrators Mailbox 5-168 System Administrators Mailbox 5-169 Re-assigning the System Administrators Mailbox Before re-assigning the System Administrators mailbox, update mail system Changing the System Administration Password To change the System Administration Password, see the procedure in Passwords in this chapter. System Date and Time Updating the System Date and Time 5-170 System Date and Time 5-171 System Date and Time Page Touch-Tone Gate Touch-Tone Gate Setting 5-173 5-174 Touch-Tone Gate 5-175 has its own Touch-Tone Gate setting. See Single/Multiple Automated Attendant. Turning the Touch-Tone Gate On or Off Before changing the Touch-Tone Gate setting, update mail system Planning Form E. Touch-Tone Gate Verifying System Operation and Troubleshooting 6 Verifying System Operation Troubleshooting 6-ii Verifying System Operation and Troubleshooting Verifying System Operation Voice Mail Service Verify Mail Service Greeting Automated Attendant Service 6-2 Day Menu 6-3 Night Menu Resume Regular Schedule Fax Machines Call Answer Service 6-4 Troubleshooting Callers hear ringing, but the mail system does not answer 6-5 The mail system does not answer immediately The mail system does not answer immediately 6-6 Calls are not transferred properly 6-7 Transferred calls ring first on intercom then on a line button No one is on the line when you first answer a transferred call Touch-tones are entered but not detected A message cannot be left in a mailbox 6-8 A caller is cut off while leaving a message in a mailbox 6-9 A subscriber receives a busy signal when calling Voice Mail A subscriber is unable to log in to Voice Mail A subscriber is unable to log in to Voice Mail A subscriber is cut off while recording a mailbox name, greeting, or message 6-10 A message light on a single telephone is not turned On and Off in a timely manner 6-11 Message lights on multiple telephones are not turned On and Off in a timely manner 6-12 Message lights on multiple telephones are not turned On and Off in a timely manner 6-13 Outcalling is delayed Outcalling is not working Continued on next page 6-14 Outcalling is not working 6-15 Outcalling is not working 6-16 While programming, you find yourself in a language that you do not understand 6-17 Page Upgrading the System 7-1 Disconnecting the Mail System 7-2 Page Removing the Cover 7-4 Adding a Voice Processing Card 7-5 7-6 Putting the System Unit Back Together 7-7 7-8 Page Mail System Planning A A-1 Planning Responsibilities When to Fill Out the Forms How to Fill Out the Forms A-2 Information for the Installer A-3 Form A: System ParametersPart 1 Description A-4 A-5 Form B: Mailboxes Description Class of Service A-6 A-7 Form B: Mailboxes Description Instructions Mail System Planning d. A-8 A-9 Form C: System ParametersPart 2 Description A-10 Form D: Schedule Description A-11 Form E: Touch-Tone Gate Description A-12 A-13 Form F: Voice Mail Greeting Description A-14 Form G: Main Menu Prompt Description A-15 A-16 Form H: Main Menu Definition Description A-17 A-18 Form I: Submenu Prompt Description A-19 Form J: Submenu Definition Description A-20 Form K: Announcement Description A-21 Form L: Group List Description A-22 Form M: Line Ownership Description A-23 Form N: System Security Description A-24 Form O: Security Checklist Description A-25 Form A: System ParametersPart 1 PARTNER MAIL Voice Messaging System Release 3.0 Form B: Mailboxes Form C: System ParametersPart 2 Form D: Schedule Form E: Touch-Tone Gate Form F: Voice Mail Greeting Form G: Main Menu Prompt Page Form H: Main Menu Definition Form I: Submenu Prompt Form J: Submenu Definition Form K: Announcement Form L: Group List Form M: Line Ownership Form N: System Security Form O: Security Checklist Planning B Planning B B-1 Form A: System Configuration, Page 1 13 14 Form A: System Configuration, Page 1 Form A: System Configuration 01 02 03 04 05 06 07 08 09 10 11 12 15 16 17 18 19 20 21 22 23 24 Form A: Page 1 Description B-3 B-4 Form A: System Configuration, Page 2 Form A: System Configuration, Page 2 Form A: System Configuration B-5 Form A: Page 2 Description B-6 Form B1: System Extensions Form B1: System Extensions Form B1: System Extensions B-7 Form B1: Description Communications System Planning B-8 Form B2: Customized Extension Settings Form B2: Customized Extension Settings B-9 ( Automatic Extension Privacy (#304) B-10 B-11 Form C: Phone Form C: Phone Form C1: PARTNER-34D Phone Ext. Form C: Description B-12 B-13 Form D: Number Lists Form D: Number Lists Form D: Number Lists Disallowed Phone Number Lists {#404) Emergency Phone Number List {#406} Allowed Phone Number Lists {#407} B-15 Mail System Factory Settings C Factory Settings Default Greetings C-i Default Menus Mail System Factory Settings C Factory Settings C-1 C-2 Feature Factory Setting Valid Entries C-3 C-4 Mail Setting Value C-5 Default Greetings Automated Attendant Touch-Tone Gate Greeting Touch-Tone Gate OnMonolingual C-6 Touch-Tone Gate OnBilingual C-7 Temporary Closure Greetings Touch-Tone Gate OffMonolingual Touch-Tone Gate OnMonolingual C-8 Touch-Tone Gate OffBilingual C-9 Touch-Tone Gate OnBilingual Voice Mail Greetings C-10 Personal Mailbox Greetings C-11 General Mailbox Greetings Default Menus C-12 Day/Night Main Menu C-13 Touch-Tone Gate OnMonolingual and Bilingual Touch-Tone Gate OffMonolingual Touch-Tone Gate OffBilingual C-14 Page Letter Key and Class of Service Table D Letter Key D-1 Class of Service Table Class of Service Table Letter Key and Class of Service Table Table D-2 summarizes the Classes of Service of mailboxes. Table D-2. Class of Service D-2 Glossary A GL-1 B C D E F G GL-2 I L GL-3 M N P R S GL-4 T U GL-5 V Index A IN-1 B C IN-2 D IN-3 F G IN-4 H IN-5 I K L IN-6 M IN-7 IN-8 N O IN-9 P IN-10 IN-11 Q R S IN-12 IN-13 IN-14 T lN-15 U V W IN-16