AT&T 3 instruction

Form E: Touch-Tone Gate Description

■In bilingual mode, both day and night greetings first must tell callers in the Secondary Language to press [ ★ ] [ 1 ] to hear prompts in the Secondary Language. Then the greetings must tell them in the Primary Language to press [ 1 ] if they are calling from a touch-tone telephone.

For Multiple Automated Attendants, there is a day and a night Touch-Tone Gate Greeting for each Automated Attendant for which the Touch-Tone Gate is turned on. The greetings can be the same for all Automated Attendants, or they can be different.

Mail System Planning A-13

Image 311

AT&T 3 manual

Contents

AT&T Copyright 1996, AT&T All Rights Reserved Issue June Contents Understanding the Mail System Features Mail System Planning Verifying System Operation and TroubleshootingUpgrading the System Communications System Planning Mail System Factory SettingsLetter Key and Class of Service Table GL Glossary Index Programming Hierarchy Diagrams Terms Purpose and Audience Typographical Conventions How to Use This Book Toll Fraud Security Safety LabelsRelated Documents Partner Mail Voice Messaging System Release Partner Plus Communications System Release Partner II Communications System Release System Administrator’s Responsibilities Introduction Partner Mail Services Introduction Partner Mail Services Overview of System Services and Features Assignments Automated Attendant ServiceAttendant Fax Extension and Fax Message Receiver Interactions with the Communications System Immediate Call Handling Call Answer Service Interactions with the Communications System Operator Voice Mail Service System Security System Administrator’s ResponsibilitiesFor more information, see Personal Mailbox Administration Preventative Measures Page Security Policy and User Education Routine Maintenance Helpful Programming Hints Installing the Mail System Introduction Preparing for Installation Important Safety Instructions Preparing for Installation Communications System Hardware Mail System Hardware Mail System Requirements ConditionRequirement Mail System Site Requirements Preparing for Installation Mounting the System Unit Installing the Mail System Mounting the Cabinet Connecting Cords to the System Unit Connecting to the Communications System System Unit Front and Right Side View Remote Maintenance Device Connecting to the Remote Maintenance Device Introduction Before You Begin Mail System Initial Programming After Initial Programming Comlpeting Planning Forms Before You Begin Hunt Group Extensions Preparing the Communications System Transfer Return Extension Line Access Mode Outgoing Call Restriction Line Assignment for Remote Maintenance Device Automatic Extension Privacy for Remote Maintenance Device Logging In to System AdministrationPage Mail System Login Programming the Mail System Accessing the System Administration Menu System Parmeters Initial Programming Quick Reference System Greetings Programming System Parameters Parameter Factory Setting Single or Multiple Automated Attendant System LanguageMaximum Digit Length Automated Attendant Line Assignments Automated Attendant Line Assignments Mailboxes Programming Mailboxes Creating Mailboxes Considerations for Creating Mailboxes Assigning a Group Mailbox Owner Fax Extension and Fax Message Receiver Specifying Fax Extensions and System Mailboxes General Mailbox Owner Call Answer Service OperatorSystem Administrator’s Mailbox Programming the Schedule Schedule Administration Schedule Controller System Date and Time Business Schedule Automated Attendant Administration Setting the Touch-Tone Gate Recording System Greetings Recording Touch-Tone Gate Greetings System Greetings Administration Recording a Voice Mail Greeting Programming the Automated Attendant Menus Creating Submenus Recording Announcements Programming Day and Night Menus + Announcement number + # Creating Group Lists Group Lists Administration Line Ownership Assignment Assigning Line Ownership 10. System Security Administration Setting System Security Options Security Violation Notification Minimum Password Length After Initial Programming Assigning the System Administrator’s Mailbox PasswordAssigning a System Administration Password Page Communications System Initial Programming Call Answer Service Telephone Button Programming Introduction Group Call Distribution Entering Programming ModeAutomated Attendant Service VMS Hunt Delay Line Ringing Fax Machine ExtensionsFax Hunt Group VMS Hunt Schedule Automatic Extension Privacy Music on Hold Night Service To save the number in memory, you must press Enter Disallowed Phone NumbersCreating a Disallowed List Assigning the Disallowed Phone Number List Assigning the Allowed Phone Number List Allowed Phone NumbersCreating an Allowed Phone Number List VMS Line Cover Call Answer ServiceLine Coverage VMS Cover Rings Communications System Release 4.0 or later Exiting Programming ModeAutomatic VMS Cover Do Not Disturb Telephone Button ProgrammingVMS Cover Voice Mail Messages Voice Mailbox Transfer After Initial Programming Bulletin Board Administering FeaturesAutomated Attendant Service Broadcast Message Announcements Automated Attendant Directory Call Answer Service OperatorDial 0/Timeout Action Automated Attendant Business Schedule and Temporarily Closed Line Assignments Group ListsGroup Mailbox Owner Language Outcalling Main Menus Automated AttendantMaximum Digit Length Open or Closed for Today Schedule Controller PasswordsPersonal Mailbox Administration Personal Operator System Language System Administrator’s MailboxSubmenus Automated Attendant System Date and Time Administering Features Logging In to Voice Mail Logging In to System Administration Description Announcements Automated AttendantAt a Glance Announcements and Bulletin Boards Announcement Options Applications Related Mail System Features Programming Recording an Announcement For the secondary language Monolingual modeBilingual mode Procedure is complete Enter the Announcement number 1-99 + # Playing an Existing Announcement Deleting an Announcement Related Communications System Features Related Mail System Features Broadcast Messages and Group Lists Broadcast Message Programming Sending a Broadcast Message Bulletin Board Dial 0 Destination Monolingual or Bilingual ModeBulletin Boards and Announcements Other Bulletin Board Options Bulletin Board Mailbox Password Considerations and Constraints Mailbox Procedures Accessing a Bulletin Board MessageProgramming Go to Step Bilingual mode onlyRecording or Deleting a Bulletin Board Message Message. Go to Step 20Bulletin Board Enter extension number + # Setting a Dial 0 DestinationChanging a Bulletin Board Mailbox Password Changed. Procedure is complete Business Schedule and Temporarily Closed Temporarily Closed Weekly Business Schedule Today Programming Playing the Business Schedule Creating or Changing the Weekly Business Schedule 26Business Schedule and Temporarily Closed Programming a Temporary Closing Repeat Step Confirm. Go to Step Business Schedule and Temporarily Closed Call Answer Service Operator Dial 0/Timeout Action for Main Menus Automated Attendant Dial 0/Timeout Action Automated Attendant Menu. Go to Step Programming Changing a Dial 0/Timeout Action Prompt. Go to Step Procedure is complete. Bilingual mode, primary language Directory Changing a Directory Listing Procedure Using the Directory to Reach a SubscriberUsing the Directory to Address a Message Transferred. Procedure is complete Fax Message Receiver Fax Extension and Fax Message ReceiverDescription Fax Extension Considerations and Constraints Receiver. Go to Step Hunt Group. Procedure is complete Enter Fax Message Receiver + # Deleting a Fax Extension or Fax Message Receiver Extension. Procedure is complete General Mailbox Automated Attendant Programming Changing the General Mailbox Owner’s Extension Enter General Mailbox Owner + # Single Automated Attendant Procedure Forwarding a Message from the General MailboxExtension. Go to Step List. Repeat Step Group List. Repeat Step Greetings Personal Call Answer Service Operator Procedures Recording a Personal Greeting For Bilingual Mode, primary language For Monolingual Mode, procedure isGreeting. Go to Step Complete Deleting a Personal Greeting Activating a Personal Greeting Monolingual Mode, procedure is Voice Mail Greeting Greetings System Monolingual Mode-Touch-Tone Gate On Automated Attendant Touch-Tone Gate GreetingExamples Main Menu, Primary Language Monolingual Mode-Touch-Tone Gate Off Greetings Personal Programming Recording the Voice Mail Greeting Repeat for the secondary Recording a Touch-Tone Gate Greeting Menu. Return to Step New greeting. Repeat Step Group Lists Group Lists and Broadcast Messages Repeat until all extensions are Programming Creating Group ListsScanning Group Lists Enter Group List number + # Modifying or Reviewing a Group List For each mailbox to be added to Group List. When finished, go toDeleting Group Lists If desired, return to Step Procedure Sending a Message to a Group List Forwarding a Message to a Group List Under Personal Mailbox Administration Group Mailbox Owner Programming Assigning or Deleting the Group Mailbox Owner No owner. Return to Step Enter Group Mailbox NumberIf the mailbox has an owner If the mailbox has no owner Language Mode only Main Menus Automated Attendant Submenus Automated Attendant Programming Recovering from a Language Choice ErrorAnnouncements Automated Attendant Language. Repeat Step Changing the Language Mode or the Language Line Assignments Adding Line Assignments Programming Reviewing Line Assignments Repeat until finished Removing Line AssignmentsIf the line is not currently assigned to Automated Attendant 2 or 76Line Assignments Line Ownership Programming Scanning Line Ownership If no owner is assigned If a line owner is assigned If the line number has an owner Modifying Line Ownership Deleted.Return to Step Deallocating Line Ownership Mailbox Class of Service COS Mailbox Storage Class of Service Table Mailbox Type Message LengthGreeting Length Transfer PermittedPage Outcalling Permission Mailbox Language Bilingual Mode only Letter Key Mailbox Name Considerations and Constraints Group Mailbox Owner Administration Enter Mailbox Number + # Programming Playing a Mailbox Configuration Monolingual mode only Class of Service + # Number. Go to Step Bilingual mode only. Choose an option Mailbox and any messages in it Deleting a MailboxChanging a Mailbox Name Mailbox number. Return to Step Enter Class of Service + # Changing the Class of ServiceInitializing a Mailbox Password Only Changing the Mailbox Language Bilingual Mode Main Menus Automated Attendant Language Bilingual Mode only Menu Prompt Monolingual Mode Example with Touch-Tone Gate On Selector Codes Monolingual Mode Example with Touch-Tone Gate OffPage Caller Options Recommendation Programming Playing a Main Menu Prompt or Definition Definition. Repeat Step Recording the Main Menu Prompt OnlyMenu. Go to Step Multiple Automated Attendant only Monolingual mode 106Main Menus Automated Attendant If the Selector Code is not already assigned Change the Dial 0/Timeout ActionModifying a Day or Night Main Menu If the Selector Code is already assigned Selector Code. Return to Step Monolingual mode 110Main Menus Automated Attendant Programming Changing the Maximum Digit Length Maximum Digit Length Enter Maximum Digit Length Menu. Procedure is complete Open for Today Open or Closed for Today Resume Regular Schedule Close for Today Default Temporary Closure Greetings Spanish Primary/English Secondary French Primary/English Secondary Programming Programming Open or Closed for Today 118Open or Closed for Today Resuming the Regular Schedule Outcalling Outcalling List Minimum Time Between Outcalling Attempts Outcalling Schedule Outcalling Cycles Creating or Changing the Outcalling List Procedures Turning Outcalling On/OffReviewing the Outcalling List Listening to Instructions for Outcalling Enter Outcalling number + # Pager. Go to Step Set to all hours Setting Up the Outcalling ScheduleNot set to all hours Schedule. Go to Step Setting the Minimum Time Between Outcalling Attempts Setting the Number of Outcalling Cycles System Administrator’s Passwords Passwords Password Initialization Password Cautions Setting the Minimum Password Length Programming Initializing a Mailbox Password Enter Minimum Password Length + # Changing the System Administration PasswordProcedures Changing a Mailbox Password Changing a Bulletin Board Mailbox Password Transfer-Only Mailboxes Personal Mailbox Administration Personal Operator Old and New MessagesPersonal Greetings From Automated Attendant Ss System FeaturesOutcalling Programming Logging In to Voice Mail Message. Repeat Step Activity Menu. Procedure is completeRecording and Sending a Message Group List. Return to Step Use 7 for the letter Q 9 for the letter ZNames. Go to Step Listening to Messages Replying to a Message Forwarding a Message Use 7 for the letter Q 9 for Letter Z Choosing a Personal Operator Recording a Mailbox NameRecording and Activating Personal Greetings Personal Operator Programming Administering a Personal Operator Schedule Controller Follow the Switch Mode Business Schedule Follow the Partner Mail Business Schedule Programming Setting the Schedule Controller No Security Violation Notification Security Violation Notification Notification Unsuccessful Login AttemptsMailbox Unlock Attempts. Go to Step Programming Changing the Security Violation NotificationLength Single/Multiple Automated Attendant For each Automated Attendant, you can program the following Programming Setting Single or Multiple Automated Attendants Submenus Automated Attendant Selector Codes and Selector Code Actions Submenu Modification Other Submenu OptionsSubmenu Creation Programming Playing a Submenu Prompt or Definition Press 3 for Submenus Submenu Administration Menu Submenu number + # Creating a Submenu 160Submenus Automated Attendant Recording the Submenu Prompt Only Repeat to Step Modifying a Submenu 164Submenus Automated Attendant Choose an option # to use the existing Submenu Submenu number + # Prompt to confirm deletion Deleting a Submenu System Administrator’s Mailbox Changing the System Administrator’s Mailbox Enter new extension + # Programming Re-assigning the System Administrator’s MailboxChanging the System Administrator’s Mailbox Password Programming Updating the System Date and Time Personal Mailbox AdministrationSystem Date and Time Time. Go to Step If System Administrator’s mailbox Language is English System Language Touch-Tone Gate Touch-Tone Gate Setting Considerations and Constraints Programming Turning the Touch-Tone Gate On or Off Verifying System Operation Troubleshooting Contents Dealer Verify Mail Service GreetingVerifying System Operation Immediate Call Handling Delayed Call Handling Night Menu Day Menu VMS Line Coverage Fax MachinesVMS Extension Coverage Authorized Dealer TroubleshootingCallers hear ringing, but the mail system does not answer Mail system does not answer immediately Calls are routed to the wrong Automated Attendant Calls are not transferred properly Message cannot be left in a mailbox Touch-tones are entered but not detected Subscriber is unable to log in to Voice Mail Subscriber receives a busy signal when calling Voice MailCaller is cut off while leaving a message in a mailbox Subscriber is unable to log in to Voice Mail Possible Cause Corrective Action 12Verifying System Operation and Troubleshooting Possible Cause Corrective Action Outcalling is not working Outcalling is delayed On next Outcalling is not working Press 1 for English, 2 for French, or 3 for Spanish Upgrading the System Introduction Captive Retaining Screw Location Disconnecting the Mail System Removing the Mail System Unit from the Wall Removing the Cover Screws Removing the Cover Adding a Voice Processing Card Voice Processing Card DIP Switch Settings Installing the Voice Processing Card Putting the System Unit Back Together Security Alert Introduction Planning Responsibilities Mail System Planning Table A-1. Partner Mail Mail System Planning Forms Name Planning Responsibilities When to Fill Out the FormsHow to Fill Out the Forms Information for the Installer Single or Multiple Automated Attendant = Single Form a System Parameters-Part 1 DescriptionMaximum Digit Length = Page Security Alert Class of ServiceForm B Mailboxes Description Mail System Planning A-7 COS InstructionsPage General Mailbox Owner = Call Answer Service Operator =System Administrator’s Mailbox = Form C System Parameters-Part 2 Description Weekly Business Schedule = Closed Form D Schedule DescriptionSystem Date and Time Multiple Automated Attendant only Touch-Tone Gate Greetings Form E Touch-Tone Gate DescriptionPage Form F Voice Mail Greeting Description Main Menu Prompt Form G Main Menu Prompt DescriptionDay or Night Main Menu Page Main Menu Definition Form H Main Menu Definition Description Multiple Automated Attendant only Submenu Prompt Form I Submenu Prompt DescriptionSubmenu Number Submenu Name Submenu Definition Form J Submenu Definition Description Announcement Form K Announcement DescriptionAnnouncement Number Announcement Name Group List Members Form L Group List DescriptionGroup List Number Group List Name Line Ownership Form M Line Ownership Description Security Violation Notification Minimum Password Length =Form N System Security Description Form O Security Checklist Description Maximum Digit Length 2 3 Instructions Form B Mailboxes Fax Message Receiver Call Answer Service Operator ExtSystem Administrator’s Mailbox Mailbox No Security Alert Fax Extension Weekly Business Schedule Form D Schedule Form E Touch-Tone Gate Voice Mail Greeting Form F Voice Mail Greeting Day or Night Main Menu 1 Day Form G Main Menu Prompt Form H Main Menu Definition Form H Main Menu Definition Form I Submenu Prompt Submenu Number 01-99 Submenu Name Submenu Definition Form J Submenu Definition Form K Announcement Group List Number Group List Name Group List Members Form L Group List Form M Line Ownership Form N System Security Minimum Password Length Security Policy Yes Mail System Yes NoCommunications System Yes Form C Phone Introduction Form a System Configuration,Form B2 Customized Extension Settings Form B1 System Extensions Order Number Communications System Form a Page 1 Description Form a System Configuration, Method VMS-Mail Receptionist answers calls during business hours? Form a Page 2 Description Music on Hold 602 = Active VMS Hunt Delay #506 = ImmediateVMS Cover Rings #117 = Ring on Transfer #119 = Active Write Name/Description Form B1 System ExtensionsForm B1 Description Write Transfer Return Ext. No. #306 FAX Machine Extensions #601 Automatic Extension Privacy #304 = Not Assigned Form B2 Customized Extension SettingsForm B2 Description Outgoing Call Restriction #401 = No Restriction Automatic VMS Cover #310 = Not AssignedNo Ring Lines/Pools Not Assigned Allowed List Assignment #408 Disallowed List Assignment #405 Form C Description Night Service Button #503 = Not AssignedDo Not Disturb Feature 0 Form C Phone Voice Mail Messages Intercom 7 7 VMS Cover Feature 1Voice Mailbox Transfer Feature 1 Disallowed Phone Number Lists #404 Form D Number ListsForm D Description Allowed Phone Number Lists #407 Default Menus Introduction Factory Settings Default Greetings System Parameters Factory SettingsFeature Factory Setting Valid Entries Schedule Mailboxes Automated Attendant Service Outcalling Security SystemPersonal Operator Messages Mail Setting ValueGroup Lists System Greetings Touch-Tone Gate On-Monolingual Default Greetings Touch-Tone Gate On-Bilingual Temporary Closure Greetings Touch-Tone Gate Off-Monolingual Touch-Tone Gate Off-Bilingual Voice Mail Greetings Personal Mailbox Greetings Spanish Default Mailbox Name Buzón General Default MenusEnglish Default Mailbox Name General Mailbox French Default Mailbox Name Boîte Vocale Centrale French Day/Night Menu Day/Night Main MenuTouch-Tone Gate On-Monolingual Bilingual English Day/Night Menu Spanish Primary/English Secondary-Spanish Day/Night Menu English Primary/French Secondary-English Day/Night MenuEnglish Primary/Spanish Secondary-English Day/Night Menu French Primary/English Secondary-French Day/Night Menu Letter Key Class of Service Table Table D-1. Letter Key Letter Key Table D-2. Class of Service Class of Service Table Glossary GL-2Glossary See Dial Plan Group Mailbox Owner GL-4Glossary See Subscriber See Primary language and Secondary languageSee Automated Attendant Touch-Tone Gate Greeting Index Index IN-2 Index Index IN-3 IN-4 Index Index IN-5 IN-6 Index Index IN-7 IN-8 Index Index IN-9 IN-10 Index Index IN-11 IN-12 Index Index IN-13 IN-14 Index Index lN-15 IN-16 Index Nota Remarque Page Page AT&T Comcode Issue