AT&T 3 manual Outcalling is delayed, Outcalling is not working

Troubleshooting

Outcalling is delayed

Possible Cause Corrective Action

There is heavy call traffic and Outcalling volume on the mail system. The same port used for Outcalling also is used for message light activation and deactivation and call handling.

Reduce Outcalling volume. If the problem is not resolved, consider adding more ports to the mail system.

If the problem occurs during times of heavy call traffic, there may be insufficient touch-tone receivers on the communications system modules, or there may be a defective touch-tone receiver.

Call for support as described on page 6-5.

Outcalling is not working

Possible Cause Corrective Action

The message arrived outside the hours programmed in the subscriber’s Outcalling Schedule, or the Outcalling period was over.

This is normal operation. Outcalling is performed only during the hours specified by the subscriber’s Outcalling Schedule. Outcalling will be done only for messages received during the Outcalling period.

Outcalling is not turned On.

Verify that the subscriber has Outcalling turned On.

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6-14Verifying System Operation and Troubleshooting