AT&T 3 manual Touch-tones are entered but not detected, Message cannot be left in a mailbox

Troubleshooting

Touch-tones are entered but not detected

Possible Cause Corrective Action

The system is not able to interpret touch-tones while a prompt or greeting plays because the line is too noisy.

1.Wait until the prompt or greeting finishes before entering touch-tones. If the problem is solved, you may want to call the telephone company to correct the noisy lines, If the problem is not solved, go to Step 2.

2. If you are using a speakerphone. turn off the microphone. If you are not using a speakerphone or if turning off the speakerphone does not correct the problem, go to Step 3.

3. There may be a hardware problem. Call for support as described on page 6-5.

A message cannot be left in a mailbox

Possible Cause Corrective Action

The Call Answer Service mailbox is full.

The subscriber must delete unneeded messages from the mailbox.

You reached a Transfer-Only	Messages cannot be left in a
mailbox.	Transfer-Only mailbox.

NOTE:

Mailbox storage capacity is either 10 or 60 minutes, depending on the mailbox’s Class of Service. If subscribers with mailboxes with 10-minute capacity frequently hear the Mailbox 80% Full or Mailbox Full message, you may want to change the Class of Service to increase the storage size of their mailboxes.

6-8Verifying System Operation and Troubleshooting