AT&T 3 manual Programming Changing the General Mailbox Owner’s Extension, Automated Attendant

General Mailbox

Considerations and Constraints

If the General Mailbox Owner also has a personal mailbox, or is the owner of any other mailboxes (for example, a Group Mailbox), the message light on the Owner’s telephone remains lit if there are any new messages in any of the mailboxes. The Owner must remember to check all mailboxes for which he or she is responsible when the message light is lit.

The message light will light only if the phone is a system phone or (for a Release 3.1 or later communications system) a standard phone with an LED-compatible message light connected to a Release 3.1 or later 206 module.

Related Mail System Features

■Broadcast Messages do not go to General Mailboxes.

■The Dial 0/Timeout Action functions for an Automated Attendant’s Main

Menus (Automated Attendant), Submenus (Automated Attendant), Announcements (Automated Attendant) and Touch-Tone Gate Greetings— see Greetings (System).

■Each General Mailbox has a default greeting. The greeting can be changed, if desired, by logging into the General Mailbox and recording the greeting as described in Greetings (Personal).

■The Class of Service for each General Mailbox is 5. The Class of Service can be changed, if desired. (See Mailbox.)

■The subscriber assigned as the General Mailbox Owner uses the Voice Mail Activity Menu to maintain the password for the mailbox. (See Passwords.)

■The system provides one General Mailbox for each Automated Attendant. You can change the number of Automated Attendants. (See Single/Multiple

Automated Attendant.)

Programming

Changing the General Mailbox Owner’s Extension

Before changing the General Mailbox Owner’s extension, update mail system Planning Form C.

	Action	You Hear...
Step 1	Log in to the mail system as the System	Name, number of new messages and
	Administrator.	old messages, Voice Mail Activity
		Menu.

Step 2 Press [ 9 ] for System Administration.

Prompt to enter the System Administration password + [ # ].

Step 3	Enter System Administration	Security message, then System
	Password + [ # ].	Administration Menu.

5-44General Mailbox