AT&T 3 manual Form K Announcement Description, Announcement Number, Announcement Name

Form K: Announcement Description

Form K: Announcement Description

An Announcement provides up to two minutes of frequently requested information, such as directions and hours of operation. Announcements can be updated regularly to provide callers with the latest information about frequently-changing topics, such as weather reports, interest-rate quotes, product prices, and entertainment listings.

An Announcement can be invoked from a Day Main Menu, a Night Main Menu, or a Submenu. Up to 99 Announcements can be created. The same Announcement can be invoked from more than one menu. For Multiple Automated Attendants, the same Announcement can be invoked from more than one Automated Attendant.

Announcements are similar to Bulletin Board messages. However, the following differences exist:

■Announcements can be up to two minutes long, while Bulletin Board messages can be up to four minutes long.

■Announcements are recorded by accessing System Administration from the System Administrator’s Mailbox. System Administration is not accessed to record a Bulletin Board

message.

Security Alert:

For security reasons it is unwise to allow more than one person to access System Administration. Therefore, if someone other than the System Administrator will be recording informational messages, it is strongly recommended that Bulletin Board mailboxes be used rather than Announcements.

32.Announcement Number

The number for an Announcement that is invoked from a Main Menu is specified on Form H. The number for an Announcement that is invoked from a Submenu is specified on Form J.

33.Announcement Name

The name for an Announcement that is invoked from a Main Menu is specified in the Description column on Form H. The name for an Announcement that is invoked from a Submenu is specified in the Description column on Form J.

34.Announcement

The following things should be considered when creating Announcements:

■If the mail system is in bilingual mode, the Announcement must be written and recorded in both the Primary Language and the Secondary Language.

■Near the end of the Announcement, the caller can be instructed to press: [ ★ ] [ 4 ] to play the Submenu again.

[ ★ ] [ 7 ] to return to the Main Menu.

[ ★ ] [ # ] to return to the previous menu.

[ 0 ] to perform the Dial 0/Timeout Action.

[ ★ ] [ T ] (or [ ★ ] [ 8 ]) to transfer to another extension.

■After the Announcement, if the caller makes no response within the four seconds, the call is disconnected.

Mail System Planning A-21