AT&T 3 manual Programming the Automated Attendant Menus

Programming the Mail System

Programming the Automated Attendant Menus

Following is a list of the factory settings for the Automated Attendant menu features covered in this section:

Parameter	Factory Setting
Main Menu Prompt	See Appendix D, “Day/Night
	Main Menu”
Main Menu Selector Codes	1-5 = Direct Extension Transfer
Dial 0/Timeout Action	Day: Transfer to Call Answer
	Service Operator
	Night: Record Message in
	General Mailbox
Submenus	None
Announcements	None

Check mail system Planning Forms G through K to see if you need to change any of these settings.

■If you do NOT, skip to “Creating Group Lists” on page 3-30.

■If you do, continue with the procedures in this section. For these procedures, you select the Automated Attendant option from the System Administration Menu. The Automated Attendant Menu plays. Figure 3-6,earlier in this chapter, shows the options available from the Automated Attendant Menu.

Security Alert:

Automated Attendants should be programmed to give callers access only to system extensions, mailboxes (including Bulletin Boards), submenus, and announcements.

You must program Announcements and Submenus before you program the higher-level menu options that select them. Therefore, record all Announcements first. Then create Submenus, starting with the lowest- level Submenu and continuing up the Submenu levels so that the Main Menus are the last ones programmed. To help you, reorganize the mail system Planning Forms in the following order:

■Form K, Announcements

■Form J, Submenu Definition

■Form I, Submenu Prompt

■Form H, Main Menu Definition

■Form G, Main Menu Prompt

3-26Mail System Initial Programming