AT&T 3 manual Routine Maintenance

System Administrator’s Responsibilities

—Callers claiming to be the “phone” company. Ask for a callback number.

—Callers trying to obtain sensitive information or asking for assistance in placing outside or long-distance calls. Ask for a callback number.

—Increases in internal requests for assistance in making outside calls (particularly international calls or requests for dial tone).

■Make users with Outcalling privileges aware of the potential risks and their responsibilities.

■Never distribute the office telephone directory to anyone outside the company.

■Collect old office telephone directories and shred them.

■Never discuss your telephone system’s numbering plan with anyone outside the company.

■Never accept collect telephone calls from unknown callers.

■Any time a call appears to be suspicious, call the National Service Assistance Center at 1 800 628-2888.

■You should also take advantage of AT&T monitoring services and devices, such as the NetPROTECTSM family of fraud-detection devices, CAS with HackerTracker®, and CAT Terminal with Watchdog. Call

1 800 638-7233 to get more information about these products and services.

Routine Maintenance

The following list is intended to give you an idea of the types of tasks involved in routine maintenance:

■Assigning a Call Answer Service Operator, General Mailbox Owners, Fax Message Receivers, and Group Mailbox Owners. Be sure that people designated to serve in these roles are aware of what is expected of them. Refer them to the User’s Guide for a description of their responsibilities.

■Maintaining mailboxes. Tasks typically involve adding and deleting mailboxes to accommodate personnel changes, and initializing mailbox passwords if subscribers forget them.

■Maintaining Group Lists to facilitate sending messages to groups of subscribers. Be sure to keep subscribers informed about the lists.

■Resetting System Time, for example, if you are in an area that observes daylight saving time.

■Maintaining the Business Schedule to accommodate holidays, temporary closings or openings, and changes to your company’s hours of operation.

1-14Overview of System Services and Features