AT&T 3 manual Interactions with the Communications System, Fax Extension and Fax Message Receiver

PARTNER MAIL Services

Interactions with the Communications System

Automated Attendant Service is used with the following communications system features:

■Group Call Distribution (#206) Setting 1 identifies the lines to be answered by Automated Attendant Service.

■VMS Hunt Schedule (#507) specifies when the communications system is to route calls to Automated Attendant Service:

—Always (factory setting).

—Day Only (only when the communications system’s Night Service is off).

—Night Only (only when the communications system’s Night Service is on).

■VMS Hunt Delay (#506) specifies whether Automated Attendant Service is to provide immediate or delayed call handling (see Figure 1-2):

—Immediate (factory setting). Automated Attendant Service answers calls on the second ring. The receptionist acts as backup. This allows most calls to be routed to the correct destination without the assistance of the receptionist.

—Delayed. Automated Attendant Service answers calls after the fourth ring. This delay gives the receptionist an opportunity to answer the call if he or she is available.

Automated Attendant Service recognizes calls from fax machines that produce industry-standard fax calling (CNG) tones. If VMS Hunt Delay is set to Immediate, you can specify a fax extension or a fax Hunt Group to which the Automated Attendant transfers fax calls. You also can specify an extension to be notified when a fax arrives. For more information, see

Fax Extension and Fax Message Receiver.

For more information about these communications system features, see the Programming and Use guide for your communications system.

Introduction 1-5