AT&T 3 manual Calls are routed to the wrong Automated Attendant

Troubleshooting

The mail system does not answer immediately—Continued

Possible Cause Corrective Action

The modular cords connecting the mail system unit to the communications system 206 module are loose.

Check the modular cords to make sure they are securely connected. Call each extension connected to a mail system port to see if the call is answered. If it is not answered, you may need to replace the modular cord to that port. Call for support as described on page 6-5.

Calls are routed to the wrong Automated

Attendant

Possible Cause	Corrective Action
The line is assigned to the wrong	Check mail system Line
Automated Attendant.	Assignments. Make necessary
	corrections. (Remember, any line not
	explicitly assigned to Automated
	Attendant 2 or 3 is assigned to
	Automated Attendant 1 by default.)
The Automated Attendant mailbox	Check to be sure that the Class of
is not set up correctly.	Service for the Automated Attendant
	mailbox is correct for the Automated
	Attendant desired. Also check
	communications system Line
	Coverage Extension (#208) or Group
	Call Distribution (#206) Setting 3, if
	appropriate.

6-6Verifying System Operation and Troubleshooting