Contents | AT&T 3 instruction

Contents

■A message light on a single telephone is not turned On and Off in a timely manner

■Message lights on multiple telephones are not turned On and Off in a timely manner

■Outcalling is delayed

■Outcalling is not working

■While programming, you find yourself in a language that you do not understand

6-11

6-12

6-14

6-14

6-17

6-iiVerifying System Operation and Troubleshooting

Image 271

AT&T 3 manual Contents

Contents

AT&T Copyright 1996, AT&T All Rights Reserved Issue June Contents Understanding the Mail System Features Upgrading the System Verifying System Operation and TroubleshootingMail System Planning Communications System Planning Mail System Factory SettingsLetter Key and Class of Service Table GL Glossary Index Programming Hierarchy Diagrams Terms Purpose and Audience Typographical Conventions How to Use This Book Toll Fraud Security Safety LabelsRelated Documents Partner Mail Voice Messaging System Release Partner Plus Communications System Release Partner II Communications System Release System Administrator’s Responsibilities Introduction Partner Mail Services Introduction Partner Mail Services Overview of System Services and Features Attendant Automated Attendant ServiceAssignments Fax Extension and Fax Message Receiver Interactions with the Communications System Immediate Call Handling Call Answer Service Interactions with the Communications System Operator Voice Mail Service For more information, see Personal Mailbox Administration System Administrator’s ResponsibilitiesSystem Security Preventative Measures Page Security Policy and User Education Routine Maintenance Helpful Programming Hints Installing the Mail System Introduction Preparing for Installation Important Safety Instructions Preparing for Installation Communications System Hardware Mail System Hardware Mail System Requirements ConditionRequirement Mail System Site Requirements Preparing for Installation Mounting the System Unit Installing the Mail System Mounting the Cabinet Connecting Cords to the System Unit Connecting to the Communications System System Unit Front and Right Side View Remote Maintenance Device Connecting to the Remote Maintenance Device Introduction Before You Begin Mail System Initial Programming After Initial Programming Comlpeting Planning Forms Before You Begin Hunt Group Extensions Preparing the Communications System Transfer Return Extension Line Access Mode Outgoing Call Restriction Line Assignment for Remote Maintenance Device Automatic Extension Privacy for Remote Maintenance Device Logging In to System AdministrationPage Mail System Login Programming the Mail System Accessing the System Administration Menu System Parmeters Initial Programming Quick Reference System Greetings Programming System Parameters Parameter Factory Setting Maximum Digit Length System LanguageSingle or Multiple Automated Attendant Automated Attendant Line Assignments Automated Attendant Line Assignments Mailboxes Programming Mailboxes Creating Mailboxes Considerations for Creating Mailboxes Assigning a Group Mailbox Owner Fax Extension and Fax Message Receiver Specifying Fax Extensions and System Mailboxes System Administrator’s Mailbox Call Answer Service OperatorGeneral Mailbox Owner Programming the Schedule Schedule Administration Schedule Controller System Date and Time Business Schedule Automated Attendant Administration Setting the Touch-Tone Gate Recording System Greetings Recording Touch-Tone Gate Greetings System Greetings Administration Recording a Voice Mail Greeting Programming the Automated Attendant Menus Creating Submenus Recording Announcements Programming Day and Night Menus + Announcement number + # Creating Group Lists Group Lists Administration Line Ownership Assignment Assigning Line Ownership 10. System Security Administration Setting System Security Options Security Violation Notification Minimum Password Length Assigning a System Administration Password Assigning the System Administrator’s Mailbox PasswordAfter Initial Programming Page Communications System Initial Programming Call Answer Service Telephone Button Programming Introduction Group Call Distribution Entering Programming ModeAutomated Attendant Service VMS Hunt Delay Fax Hunt Group Fax Machine ExtensionsLine Ringing VMS Hunt Schedule Automatic Extension Privacy Music on Hold Night Service To save the number in memory, you must press Enter Disallowed Phone NumbersCreating a Disallowed List Assigning the Disallowed Phone Number List Creating an Allowed Phone Number List Allowed Phone NumbersAssigning the Allowed Phone Number List Line Coverage Call Answer ServiceVMS Line Cover Automatic VMS Cover Exiting Programming ModeVMS Cover Rings Communications System Release 4.0 or later VMS Cover Telephone Button ProgrammingDo Not Disturb Voice Mail Messages Voice Mailbox Transfer After Initial Programming Bulletin Board Administering FeaturesAutomated Attendant Service Broadcast Message Announcements Automated Attendant Directory Call Answer Service OperatorDial 0/Timeout Action Automated Attendant Business Schedule and Temporarily Closed Line Assignments Group ListsGroup Mailbox Owner Language Outcalling Main Menus Automated AttendantMaximum Digit Length Open or Closed for Today Schedule Controller PasswordsPersonal Mailbox Administration Personal Operator System Language System Administrator’s MailboxSubmenus Automated Attendant System Date and Time Administering Features Logging In to Voice Mail Logging In to System Administration At a Glance Announcements Automated AttendantDescription Announcements and Bulletin Boards Announcement Options Applications Related Mail System Features Programming Recording an Announcement For the secondary language Monolingual modeBilingual mode Procedure is complete Enter the Announcement number 1-99 + # Playing an Existing Announcement Deleting an Announcement Related Communications System Features Related Mail System Features Broadcast Messages and Group Lists Broadcast Message Programming Sending a Broadcast Message Bulletin Board Bulletin Boards and Announcements Monolingual or Bilingual ModeDial 0 Destination Other Bulletin Board Options Bulletin Board Mailbox Password Considerations and Constraints Programming Procedures Accessing a Bulletin Board MessageMailbox Go to Step Bilingual mode onlyRecording or Deleting a Bulletin Board Message Message. Go to Step 20Bulletin Board Enter extension number + # Setting a Dial 0 DestinationChanging a Bulletin Board Mailbox Password Changed. Procedure is complete Business Schedule and Temporarily Closed Temporarily Closed Weekly Business Schedule Today Programming Playing the Business Schedule Creating or Changing the Weekly Business Schedule 26Business Schedule and Temporarily Closed Programming a Temporary Closing Repeat Step Confirm. Go to Step Business Schedule and Temporarily Closed Call Answer Service Operator Dial 0/Timeout Action for Main Menus Automated Attendant Dial 0/Timeout Action Automated Attendant Menu. Go to Step Programming Changing a Dial 0/Timeout Action Prompt. Go to Step Procedure is complete. Bilingual mode, primary language Directory Changing a Directory Listing Procedure Using the Directory to Reach a SubscriberUsing the Directory to Address a Message Transferred. Procedure is complete Description Fax Extension Fax Extension and Fax Message ReceiverFax Message Receiver Considerations and Constraints Receiver. Go to Step Hunt Group. Procedure is complete Enter Fax Message Receiver + # Deleting a Fax Extension or Fax Message Receiver Extension. Procedure is complete General Mailbox Automated Attendant Programming Changing the General Mailbox Owner’s Extension Extension. Go to Step Procedure Forwarding a Message from the General MailboxEnter General Mailbox Owner + # Single Automated Attendant List. Repeat Step Group List. Repeat Step Greetings Personal Call Answer Service Operator Procedures Recording a Personal Greeting For Bilingual Mode, primary language For Monolingual Mode, procedure isGreeting. Go to Step Complete Deleting a Personal Greeting Activating a Personal Greeting Monolingual Mode, procedure is Voice Mail Greeting Greetings System Examples Automated Attendant Touch-Tone Gate GreetingMonolingual Mode-Touch-Tone Gate On Main Menu, Primary Language Monolingual Mode-Touch-Tone Gate Off Greetings Personal Programming Recording the Voice Mail Greeting Repeat for the secondary Recording a Touch-Tone Gate Greeting Menu. Return to Step New greeting. Repeat Step Group Lists Group Lists and Broadcast Messages Repeat until all extensions are Programming Creating Group ListsScanning Group Lists Enter Group List number + # Modifying or Reviewing a Group List For each mailbox to be added to Group List. When finished, go toDeleting Group Lists If desired, return to Step Procedure Sending a Message to a Group List Forwarding a Message to a Group List Under Personal Mailbox Administration Group Mailbox Owner Programming Assigning or Deleting the Group Mailbox Owner No owner. Return to Step Enter Group Mailbox NumberIf the mailbox has an owner If the mailbox has no owner Language Mode only Announcements Automated Attendant Programming Recovering from a Language Choice ErrorMain Menus Automated Attendant Submenus Automated Attendant Language. Repeat Step Changing the Language Mode or the Language Line Assignments Adding Line Assignments Programming Reviewing Line Assignments Repeat until finished Removing Line AssignmentsIf the line is not currently assigned to Automated Attendant 2 or 76Line Assignments Line Ownership Programming Scanning Line Ownership If no owner is assigned If a line owner is assigned If the line number has an owner Modifying Line Ownership Deleted.Return to Step Deallocating Line Ownership Mailbox Class of Service COS Mailbox Storage Class of Service Table Mailbox Type Message LengthGreeting Length Transfer PermittedPage Outcalling Permission Mailbox Language Bilingual Mode only Letter Key Mailbox Name Considerations and Constraints Group Mailbox Owner Administration Enter Mailbox Number + # Programming Playing a Mailbox Configuration Monolingual mode only Class of Service + # Number. Go to Step Bilingual mode only. Choose an option Changing a Mailbox Name Deleting a MailboxMailbox and any messages in it Mailbox number. Return to Step Initializing a Mailbox Password Changing the Class of ServiceEnter Class of Service + # Only Changing the Mailbox Language Bilingual Mode Main Menus Automated Attendant Language Bilingual Mode only Menu Prompt Monolingual Mode Example with Touch-Tone Gate On Selector Codes Monolingual Mode Example with Touch-Tone Gate OffPage Caller Options Recommendation Programming Playing a Main Menu Prompt or Definition Menu. Go to Step Multiple Automated Attendant only Recording the Main Menu Prompt OnlyDefinition. Repeat Step Monolingual mode 106Main Menus Automated Attendant If the Selector Code is not already assigned Change the Dial 0/Timeout ActionModifying a Day or Night Main Menu If the Selector Code is already assigned Selector Code. Return to Step Monolingual mode 110Main Menus Automated Attendant Programming Changing the Maximum Digit Length Maximum Digit Length Enter Maximum Digit Length Menu. Procedure is complete Open for Today Open or Closed for Today Resume Regular Schedule Close for Today Default Temporary Closure Greetings Spanish Primary/English Secondary French Primary/English Secondary Programming Programming Open or Closed for Today 118Open or Closed for Today Resuming the Regular Schedule Outcalling Outcalling List Minimum Time Between Outcalling Attempts Outcalling Schedule Outcalling Cycles Creating or Changing the Outcalling List Procedures Turning Outcalling On/OffReviewing the Outcalling List Listening to Instructions for Outcalling Enter Outcalling number + # Pager. Go to Step Set to all hours Setting Up the Outcalling ScheduleNot set to all hours Schedule. Go to Step Setting the Minimum Time Between Outcalling Attempts Setting the Number of Outcalling Cycles System Administrator’s Passwords Passwords Password Initialization Password Cautions Setting the Minimum Password Length Programming Initializing a Mailbox Password Procedures Changing a Mailbox Password Changing the System Administration PasswordEnter Minimum Password Length + # Changing a Bulletin Board Mailbox Password Transfer-Only Mailboxes Personal Mailbox Administration Personal Greetings Old and New MessagesPersonal Operator From Automated Attendant Ss System FeaturesOutcalling Programming Logging In to Voice Mail Recording and Sending a Message Activity Menu. Procedure is completeMessage. Repeat Step Names. Go to Step Use 7 for the letter Q 9 for the letter ZGroup List. Return to Step Listening to Messages Replying to a Message Forwarding a Message Use 7 for the letter Q 9 for Letter Z Recording and Activating Personal Greetings Recording a Mailbox NameChoosing a Personal Operator Personal Operator Programming Administering a Personal Operator Schedule Controller Follow the Switch Mode Business Schedule Follow the Partner Mail Business Schedule Programming Setting the Schedule Controller No Security Violation Notification Security Violation Notification Mailbox Unlock Unsuccessful Login AttemptsNotification Length Programming Changing the Security Violation NotificationAttempts. Go to Step Single/Multiple Automated Attendant For each Automated Attendant, you can program the following Programming Setting Single or Multiple Automated Attendants Submenus Automated Attendant Selector Codes and Selector Code Actions Submenu Creation Other Submenu OptionsSubmenu Modification Programming Playing a Submenu Prompt or Definition Press 3 for Submenus Submenu Administration Menu Submenu number + # Creating a Submenu 160Submenus Automated Attendant Recording the Submenu Prompt Only Repeat to Step Modifying a Submenu 164Submenus Automated Attendant Choose an option # to use the existing Submenu Submenu number + # Prompt to confirm deletion Deleting a Submenu System Administrator’s Mailbox Changing the System Administrator’s Mailbox Changing the System Administrator’s Mailbox Password Programming Re-assigning the System Administrator’s MailboxEnter new extension + # System Date and Time Personal Mailbox AdministrationProgramming Updating the System Date and Time Time. Go to Step If System Administrator’s mailbox Language is English System Language Touch-Tone Gate Touch-Tone Gate Setting Considerations and Constraints Programming Turning the Touch-Tone Gate On or Off Verifying System Operation Troubleshooting Contents Verifying System Operation Verify Mail Service GreetingDealer Immediate Call Handling Delayed Call Handling Night Menu Day Menu VMS Extension Coverage Fax MachinesVMS Line Coverage Authorized Dealer TroubleshootingCallers hear ringing, but the mail system does not answer Mail system does not answer immediately Calls are routed to the wrong Automated Attendant Calls are not transferred properly Message cannot be left in a mailbox Touch-tones are entered but not detected Caller is cut off while leaving a message in a mailbox Subscriber receives a busy signal when calling Voice MailSubscriber is unable to log in to Voice Mail Subscriber is unable to log in to Voice Mail Possible Cause Corrective Action 12Verifying System Operation and Troubleshooting Possible Cause Corrective Action Outcalling is not working Outcalling is delayed On next Outcalling is not working Press 1 for English, 2 for French, or 3 for Spanish Upgrading the System Introduction Captive Retaining Screw Location Disconnecting the Mail System Removing the Mail System Unit from the Wall Removing the Cover Screws Removing the Cover Adding a Voice Processing Card Voice Processing Card DIP Switch Settings Installing the Voice Processing Card Putting the System Unit Back Together Security Alert Introduction Planning Responsibilities Mail System Planning Table A-1. Partner Mail Mail System Planning Forms Name How to Fill Out the Forms When to Fill Out the FormsPlanning Responsibilities Information for the Installer Maximum Digit Length = Form a System Parameters-Part 1 DescriptionSingle or Multiple Automated Attendant = Single Page Form B Mailboxes Description Class of ServiceSecurity Alert Mail System Planning A-7 COS InstructionsPage General Mailbox Owner = Call Answer Service Operator =System Administrator’s Mailbox = Form C System Parameters-Part 2 Description Weekly Business Schedule = Closed Form D Schedule DescriptionSystem Date and Time Multiple Automated Attendant only Touch-Tone Gate Greetings Form E Touch-Tone Gate DescriptionPage Form F Voice Mail Greeting Description Day or Night Main Menu Form G Main Menu Prompt DescriptionMain Menu Prompt Page Main Menu Definition Form H Main Menu Definition Description Multiple Automated Attendant only Submenu Prompt Form I Submenu Prompt DescriptionSubmenu Number Submenu Name Submenu Definition Form J Submenu Definition Description Announcement Form K Announcement DescriptionAnnouncement Number Announcement Name Group List Members Form L Group List DescriptionGroup List Number Group List Name Line Ownership Form M Line Ownership Description Form N System Security Description Minimum Password Length =Security Violation Notification Form O Security Checklist Description Maximum Digit Length 2 3 Instructions Form B Mailboxes Fax Message Receiver Call Answer Service Operator ExtSystem Administrator’s Mailbox Mailbox No Security Alert Fax Extension Weekly Business Schedule Form D Schedule Form E Touch-Tone Gate Voice Mail Greeting Form F Voice Mail Greeting Day or Night Main Menu 1 Day Form G Main Menu Prompt Form H Main Menu Definition Form H Main Menu Definition Form I Submenu Prompt Submenu Number 01-99 Submenu Name Submenu Definition Form J Submenu Definition Form K Announcement Group List Number Group List Name Group List Members Form L Group List Form M Line Ownership Form N System Security Minimum Password Length Communications System Yes Mail System Yes NoSecurity Policy Yes Form C Phone Introduction Form a System Configuration,Form B2 Customized Extension Settings Form B1 System Extensions Order Number Communications System Form a Page 1 Description Form a System Configuration, Method VMS-Mail Receptionist answers calls during business hours? Form a Page 2 Description Music on Hold 602 = Active VMS Hunt Delay #506 = ImmediateVMS Cover Rings #117 = Ring on Transfer #119 = Active Form B1 Description Form B1 System ExtensionsWrite Name/Description Write Transfer Return Ext. No. #306 FAX Machine Extensions #601 Form B2 Description Form B2 Customized Extension SettingsAutomatic Extension Privacy #304 = Not Assigned Outgoing Call Restriction #401 = No Restriction Automatic VMS Cover #310 = Not AssignedNo Ring Lines/Pools Not Assigned Allowed List Assignment #408 Disallowed List Assignment #405 Form C Description Night Service Button #503 = Not AssignedDo Not Disturb Feature 0 Form C Phone Voice Mailbox Transfer Feature 1 VMS Cover Feature 1Voice Mail Messages Intercom 7 7 Form D Description Form D Number ListsDisallowed Phone Number Lists #404 Allowed Phone Number Lists #407 Default Menus Introduction Factory Settings Default Greetings Feature Factory Setting Valid Entries Factory SettingsSystem Parameters Schedule Mailboxes Automated Attendant Service Personal Operator Security SystemOutcalling Messages Mail Setting ValueGroup Lists System Greetings Touch-Tone Gate On-Monolingual Default Greetings Touch-Tone Gate On-Bilingual Temporary Closure Greetings Touch-Tone Gate Off-Monolingual Touch-Tone Gate Off-Bilingual Voice Mail Greetings Personal Mailbox Greetings Spanish Default Mailbox Name Buzón General Default MenusEnglish Default Mailbox Name General Mailbox French Default Mailbox Name Boîte Vocale Centrale French Day/Night Menu Day/Night Main MenuTouch-Tone Gate On-Monolingual Bilingual English Day/Night Menu Spanish Primary/English Secondary-Spanish Day/Night Menu English Primary/French Secondary-English Day/Night MenuEnglish Primary/Spanish Secondary-English Day/Night Menu French Primary/English Secondary-French Day/Night Menu Letter Key Class of Service Table Table D-1. Letter Key Letter Key Table D-2. Class of Service Class of Service Table Glossary GL-2Glossary See Dial Plan Group Mailbox Owner GL-4Glossary See Automated Attendant Touch-Tone Gate Greeting See Primary language and Secondary languageSee Subscriber Index Index IN-2 Index Index IN-3 IN-4 Index Index IN-5 IN-6 Index Index IN-7 IN-8 Index Index IN-9 IN-10 Index Index IN-11 IN-12 Index Index IN-13 IN-14 Index Index lN-15 IN-16 Index Nota Remarque Page Page AT&T Comcode Issue