AT&T 3 manual Dial 0/Timeout Action Automated Attendant

Dial 0/Timeout Action (Automated Attendant)

Dial 0/Timeout Action (Automated

Attendant)

At a Glance

System Administration Menu

Programmable by

Factory Settings

Day

Night

[ 3 ] Automated Attendant

[ 1 ] Day Menu

[ 6 ] Modify Menu

[ 0 ] Transfer to Call Answer Service Operator [ 1 ] Record a Message in the General Mailbox [ 2 ] Disconnect

[ 3 ] Transfer to Extension [ 2 ] Night Menu

[ 6 ] Modify Menu

[ 0 ] Transfer to Call Answer Service Operator [ 1 ] Record a Message in the General Mailbox [ 2 ] Disconnect

[ 3 ] Transfer to Extension System Administrator

Transfer to Call Answer Service Operator Record a Message in the General Mailbox

Mail System Planning Form H

Description

The Dial 0/Timeout Action is used by Automated Attendant Service to determine what happens to a call in the following situations:

■The caller does not respond to the Touch-Tone Gate Greeting.

■The caller does not make a selection from a Main Menu or Submenu.

■The caller dials [ 0 ] at any time (from a Main Menu, Submenu or Announcement).

The Dial 0/Timeout Action can be one of the following:

■Transfer to Call Answer Service operator

■Record a Message in the General Mailbox

■Disconnect

■Transfer to an Extension

5-32Dial 0/Timeout Action (Automated Attendant)