AT&T 3 manual Possible Cause Corrective Action

Troubleshooting

A message light on a single telephone is not turned On and Off in a timely manner

Possible Cause	Corrective Action
It takes about 30 seconds for the	No action is required.
mail system to turn the message
light On or Off. If there is heavy
call traffic, it may take slightly
longer.

There are new messages in the mailbox.

Once you listen to all new messages, the message light goes Off. If the subscriber is responsible for multiple mailboxes (for example, a personal mailbox, General Mailboxes, and/or Group Mailboxes), the subscriber must check all of the mailboxes to make sure there are no new messages in any of them.

The message light is defective.

Check the message light:

1.Lift the handset.

2.Press [ Feature ] [ 0 ] [ 9 ] (or [ # ] [ 0 ] [ 9 ]on a standard phone) followed by the extension number to turn on the light.

3.Press [ Feature ] [ 1 ] [ 0 ] (or [ # ] [ 1 ] [ 0 ] on a standard phone) followed by the extension number to turn off the light.

If the light does not work, call for support as described on page 6-5.

Verifying System Operation and Troubleshooting 6-11