AT&T 3 manual Caller Options, Considerations and Constraints

Main Menus (Automated Attendant)

For example, the Travel Agency has eighteen travel agents with extensions ranging from 11 to 29. The Travel Agency wants callers to be able to reach these agents from the Main Menu, but wants to use Selector Codes 1 and 2 for other options (Cruises and Corporate Travel). The Travel Agency assigns Action 4 to Selector Code 8. The Travel Agency’s Main Menu says, “If you know your party’s extension, press [ 8 ].” When a caller presses [ 8 ], the system says, “Please enter the extension.” After the caller enters the extension, the transfer is completed.

■Action 5—Direct Extension Transfer —Callers can dial an individual extension, Hunt Group, Calling Group, or mailbox of any type (Call Answer Service, Bulletin Board, Transfer-Only, or Automated Attendant) from the Main Menu if the Selector Codes matching the first digit are reserved for this Selector Code Action.

For example, if all company extensions begin with 1 and 2, you can assign Action 5 for Selector Codes 1 and 2 to enable callers to dial extensions 10 through 29 directly from the Main Menu.

If you know the extension of the person you are calling, dial the extension now.

For cruises, press [ 3 ].

For corporate travel, press [ 4 ].

For personal travel, press [ 5 ].

For discounted trip information, press [ 6 ].

Or stay on the line for assistance.

If the caller presses [ 1 ] or [ 2 ], the system recognizes the caller’s selection as the first digit of an extension number instead of a menu option selection.

Caller Options

In addition to the Selector Codes, the following options are available from the Main Menu:

[ ★ ] [ 4 ]

[ 0 ]

[ ★ ] [ T ] [ ★ ] [ 1 ]

Replay the Menu

Perform the Dial 0/Timeout Action

([ ★ ] [ 8 ]) Transfer to Another Extension

Play the Menu in the Alternate Language (bilingual mode only)

Considerations and Constraints

The Day and Night Main Menus are the top-level menus from which callers can transfer to an extension, Hunt Group, Calling Group, or mailbox or play a Submenu or an Announcement. You must program the Day and Night Main Menus after you have programmed the Announcements and Submenus they offer as menu options.

5-102Main Menus (Automated Attendant)