AT&T 3 manual Immediate Call Handling

PARTNER MAIL Services

Immediate Call Handling

		PARTNER MAIL	Receptionist
Incoming Calls	Control Unit	answers on	backs up
		the second ring	PARTNER MAIL

Delayed Call Handling

		Receptionist	PARTNER MAIL
Incoming Calls	Control Unit	answers incoming	picks up unanswered
		calls	calls after the fourth ring

Figure 1-2. Immediate and Delayed Call Handling

Here are a few simple ways to set up Automated Attendant Service:

■Case 1: The receptionist is the primary call handler. Automated Attendant Service handles overflow.

1. Use Group Call Distribution (#206) Setting 1 to identify the lines to be answered by Automated Attendant Service.

2. Set VMS Hunt Schedule (#507) to Always.

3. Set VMS Hunt Delay (#506) to Delayed.

■Case 2: Automated Attendant Service is the primary call handler.

1. Use Group Call Distribution (#206) Setting 1 to identify the lines to be answered by Automated Attendant Service.

2. Set VMS Hunt Schedule (#507) to Always.

3. Set VMS Hunt Delay (#506) to Immediate.

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