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AT&T 3 manual Submenus Automated Attendant, At a Glance

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Submenus (Automated Attendant)

Submenus (Automated Attendant)

At a Glance

System Administration Menu	[ 3 ] Automated Attendant
	[ 3 ] Submenus
	[ 2 ] Play menu
	[ 4 ] Create menu
	[ 6 ] Modify menu
	[ ★ ][ D ] ([ ★ ][ 3 ]) Delete menu
Programmable by	System Administrator
Parameters
No. of Submenus	99
Caller Options
Play Submenu again	[ ★ ] [ 4 ]
Play Automated Attendant	[ ★ ] [ 7 ]
Main Menu
Play previous menu	[ ★ ] [ # ]
Dial 0/Timeout Action	[ 0 ]
Transfer to another extension	[ ★ ] [ T ] ([ ★ ] [ 8 ])
Play Submenu in alternate	[ ★ ] [ 1 ]
language (bilingual mode only)
Mail System Planning Forms	I and J
Mail System Planning Forms

Description

A Submenu provides additional options to callers when there are more options than can fit on the Day or Night Main Menu. In Submenus, as in Main Menus, the caller presses a digit (Selector Code) on the touch-tone telephone keypad in response to a prompt. Automated Attendant Service directs the caller to one of the following destinations based on the Selector Code entered:

■An extension, Hunt Group, Calling Group, or mailbox

■Another Submenu

■An Announcement

If a caller does not respond to a Submenu, the call is handled according to the Automated Attendant’s Day or Night Dial 0/Timeout Action, as appropriate.

Submenus (Automated Attendant) 5-155

Image 249

AT&T 3 manual Submenus Automated Attendant, At a Glance

Contents

AT&T Copyright 1996, AT&T All Rights Reserved Issue June Contents Understanding the Mail System Features Verifying System Operation and Troubleshooting Upgrading the SystemMail System Planning Letter Key and Class of Service Table Mail System Factory SettingsGL Glossary Index Programming Hierarchy Diagrams Communications System PlanningTerms Purpose and AudienceTypographical Conventions How to Use This BookRelated Documents Safety LabelsPartner Mail Voice Messaging System Release Toll Fraud SecurityPartner Plus Communications System Release Partner II Communications System ReleaseSystem Administrator’s Responsibilities Introduction Partner Mail ServicesIntroduction Partner Mail Services Overview of System Services and Features Automated Attendant Service AttendantAssignments Fax Extension and Fax Message Receiver Interactions with the Communications SystemImmediate Call Handling Call Answer Service Interactions with the Communications System Operator Voice Mail ServiceSystem Administrator’s Responsibilities For more information, see Personal Mailbox AdministrationSystem Security Preventative Measures Page Security Policy and User Education Routine Maintenance Helpful Programming Hints Installing the Mail System Introduction Preparing for InstallationImportant Safety Instructions Preparing for Installation Communications System Hardware Mail System HardwareMail System Requirements ConditionRequirement Mail System Site RequirementsPreparing for Installation Mounting the System Unit Installing the Mail SystemMounting the Cabinet Connecting Cords to the System Unit Connecting to the Communications SystemSystem Unit Front and Right Side View Remote Maintenance Device Connecting to the Remote Maintenance DeviceIntroduction Before You Begin Mail System Initial ProgrammingAfter Initial Programming Comlpeting Planning Forms Before You BeginHunt Group Extensions Preparing the Communications SystemTransfer Return Extension Line Access ModeOutgoing Call Restriction Line Assignment for Remote Maintenance DeviceAutomatic Extension Privacy for Remote Maintenance Device Logging In to System AdministrationPage Mail System Login Programming the Mail System Accessing the System Administration MenuSystem Parmeters Initial Programming Quick ReferenceSystem Greetings Programming System Parameters Parameter Factory SettingSystem Language Maximum Digit LengthSingle or Multiple Automated Attendant Automated Attendant Line Assignments Automated Attendant Line AssignmentsMailboxes Programming MailboxesCreating Mailboxes Considerations for Creating MailboxesAssigning a Group Mailbox Owner Fax Extension and Fax Message Receiver Specifying Fax Extensions and System MailboxesCall Answer Service Operator System Administrator’s MailboxGeneral Mailbox Owner Programming the Schedule Schedule AdministrationSchedule Controller System Date and TimeBusiness Schedule Automated Attendant Administration Setting the Touch-Tone GateRecording System Greetings Recording Touch-Tone Gate Greetings System Greetings AdministrationRecording a Voice Mail Greeting Programming the Automated Attendant Menus Creating Submenus Recording AnnouncementsProgramming Day and Night Menus + Announcement number + # Creating Group Lists Group Lists AdministrationLine Ownership Assignment Assigning Line Ownership10. System Security Administration Setting System Security OptionsSecurity Violation Notification Minimum Password LengthAssigning the System Administrator’s Mailbox Password Assigning a System Administration PasswordAfter Initial Programming Page Communications System Initial Programming Call Answer ServiceTelephone Button Programming Introduction Automated Attendant Service Entering Programming ModeVMS Hunt Delay Group Call DistributionFax Machine Extensions Fax Hunt GroupLine Ringing VMS Hunt Schedule Automatic Extension PrivacyMusic on Hold Night ServiceCreating a Disallowed List Disallowed Phone NumbersAssigning the Disallowed Phone Number List To save the number in memory, you must press EnterAllowed Phone Numbers Creating an Allowed Phone Number ListAssigning the Allowed Phone Number List Call Answer Service Line CoverageVMS Line Cover Exiting Programming Mode Automatic VMS CoverVMS Cover Rings Communications System Release 4.0 or later Telephone Button Programming VMS CoverDo Not Disturb Voice Mail Messages Voice Mailbox TransferAfter Initial Programming Automated Attendant Service Broadcast Message Administering FeaturesAnnouncements Automated Attendant Bulletin BoardDial 0/Timeout Action Automated Attendant Call Answer Service OperatorBusiness Schedule and Temporarily Closed DirectoryGroup Mailbox Owner Group ListsLanguage Line AssignmentsMaximum Digit Length Main Menus Automated AttendantOpen or Closed for Today OutcallingPersonal Mailbox Administration PasswordsPersonal Operator Schedule ControllerSubmenus Automated Attendant System Administrator’s MailboxSystem Date and Time System LanguageAdministering Features Logging In to Voice Mail Logging In to System AdministrationAnnouncements Automated Attendant At a GlanceDescription Announcements and Bulletin Boards Announcement OptionsApplications Related Mail System FeaturesProgramming Recording an Announcement Bilingual mode Monolingual modeProcedure is complete For the secondary languageEnter the Announcement number 1-99 + # Playing an Existing AnnouncementDeleting an Announcement Related Communications System Features Related Mail System Features Broadcast Messages and Group Lists Broadcast MessageProgramming Sending a Broadcast Message Bulletin Board Monolingual or Bilingual Mode Bulletin Boards and AnnouncementsDial 0 Destination Other Bulletin Board Options Bulletin Board Mailbox PasswordConsiderations and Constraints Procedures Accessing a Bulletin Board Message ProgrammingMailbox Recording or Deleting a Bulletin Board Message Bilingual mode onlyMessage. Go to Step Go to Step20Bulletin Board Changing a Bulletin Board Mailbox Password Setting a Dial 0 DestinationChanged. Procedure is complete Enter extension number + #Business Schedule and Temporarily Closed Temporarily Closed Weekly Business ScheduleToday Programming Playing the Business ScheduleCreating or Changing the Weekly Business Schedule 26Business Schedule and Temporarily Closed Programming a Temporary Closing Repeat Step Confirm. Go to StepBusiness Schedule and Temporarily Closed Call Answer Service Operator Dial 0/Timeout Action for Main Menus Automated Attendant Dial 0/Timeout Action Automated Attendant Menu. Go to Step Programming Changing a Dial 0/Timeout ActionPrompt. Go to Step Procedure is complete. Bilingual mode, primary language Directory Using the Directory to Address a Message Procedure Using the Directory to Reach a SubscriberTransferred. Procedure is complete Changing a Directory ListingFax Extension and Fax Message Receiver Description Fax ExtensionFax Message Receiver Considerations and Constraints Receiver. Go to Step Hunt Group. Procedure is completeEnter Fax Message Receiver + # Deleting a Fax Extension or Fax Message ReceiverExtension. Procedure is complete General Mailbox Automated Attendant Programming Changing the General Mailbox Owner’s ExtensionProcedure Forwarding a Message from the General Mailbox Extension. Go to StepEnter General Mailbox Owner + # Single Automated Attendant List. Repeat Step Group List. Repeat Step Greetings Personal Call Answer Service Operator Procedures Recording a Personal GreetingGreeting. Go to Step For Monolingual Mode, procedure isComplete For Bilingual Mode, primary languageDeleting a Personal Greeting Activating a Personal GreetingMonolingual Mode, procedure is Voice Mail Greeting Greetings SystemAutomated Attendant Touch-Tone Gate Greeting ExamplesMonolingual Mode-Touch-Tone Gate On Main Menu, Primary Language Monolingual Mode-Touch-Tone Gate OffGreetings Personal Programming Recording the Voice Mail GreetingRepeat for the secondary Recording a Touch-Tone Gate Greeting Menu. Return to Step New greeting. Repeat StepGroup Lists Group Lists and Broadcast Messages Scanning Group Lists Programming Creating Group ListsEnter Group List number + # Repeat until all extensions areModifying or Reviewing a Group List Deleting Group Lists Group List. When finished, go toIf desired, return to Step For each mailbox to be added toProcedure Sending a Message to a Group List Forwarding a Message to a Group List Under Personal Mailbox AdministrationGroup Mailbox Owner Programming Assigning or Deleting the Group Mailbox Owner If the mailbox has an owner Enter Group Mailbox NumberIf the mailbox has no owner No owner. Return to StepLanguage Mode onlyProgramming Recovering from a Language Choice Error Announcements Automated AttendantMain Menus Automated Attendant Submenus Automated Attendant Language. Repeat Step Changing the Language Mode or the LanguageLine Assignments Adding Line Assignments Programming Reviewing Line AssignmentsIf the line is not currently assigned to Removing Line AssignmentsAutomated Attendant 2 or Repeat until finished76Line Assignments Line Ownership Programming Scanning Line Ownership If no owner is assigned If a line owner is assignedIf the line number has an owner Modifying Line OwnershipDeleted.Return to Step Deallocating Line OwnershipMailbox Class of Service COS Mailbox Storage Class of Service TableGreeting Length Message LengthTransfer Permitted Mailbox TypePage Outcalling Permission Mailbox Language Bilingual Mode onlyLetter Key Mailbox NameConsiderations and Constraints Group Mailbox Owner AdministrationEnter Mailbox Number + # Programming Playing a Mailbox ConfigurationMonolingual mode only Class of Service + #Number. Go to Step Bilingual mode only. Choose an optionDeleting a Mailbox Changing a Mailbox NameMailbox and any messages in it Mailbox number. Return to Step Changing the Class of Service Initializing a Mailbox PasswordEnter Class of Service + # Only Changing the Mailbox Language Bilingual ModeMain Menus Automated Attendant Language Bilingual Mode onlyMenu Prompt Monolingual Mode Example with Touch-Tone Gate OnSelector Codes Monolingual Mode Example with Touch-Tone Gate OffPage Caller Options Recommendation Programming Playing a Main Menu Prompt or DefinitionRecording the Main Menu Prompt Only Menu. Go to Step Multiple Automated Attendant onlyDefinition. Repeat Step Monolingual mode 106Main Menus Automated Attendant Modifying a Day or Night Main Menu Change the Dial 0/Timeout ActionIf the Selector Code is already assigned If the Selector Code is not already assignedSelector Code. Return to Step Monolingual mode 110Main Menus Automated Attendant Programming Changing the Maximum Digit Length Maximum Digit LengthEnter Maximum Digit Length Menu. Procedure is completeOpen for Today Open or Closed for TodayResume Regular Schedule Close for TodayDefault Temporary Closure Greetings Spanish Primary/English Secondary French Primary/English SecondaryProgramming Programming Open or Closed for Today 118Open or Closed for Today Resuming the Regular Schedule Outcalling Outcalling List Minimum Time Between Outcalling Attempts Outcalling Schedule Outcalling CyclesReviewing the Outcalling List Procedures Turning Outcalling On/OffListening to Instructions for Outcalling Creating or Changing the Outcalling ListEnter Outcalling number + # Pager. Go to StepNot set to all hours Setting Up the Outcalling ScheduleSchedule. Go to Step Set to all hoursSetting the Minimum Time Between Outcalling Attempts Setting the Number of Outcalling Cycles System Administrator’s Passwords PasswordsPassword Initialization Password CautionsSetting the Minimum Password Length Programming Initializing a Mailbox PasswordChanging the System Administration Password Procedures Changing a Mailbox PasswordEnter Minimum Password Length + # Changing a Bulletin Board Mailbox Password Transfer-Only Mailboxes Personal Mailbox AdministrationOld and New Messages Personal GreetingsPersonal Operator Outcalling Ss System FeaturesProgramming Logging In to Voice Mail From Automated AttendantActivity Menu. Procedure is complete Recording and Sending a MessageMessage. Repeat Step Use 7 for the letter Q 9 for the letter Z Names. Go to StepGroup List. Return to Step Listening to Messages Replying to a Message Forwarding a Message Use 7 for the letter Q 9 for Letter Z Recording a Mailbox Name Recording and Activating Personal GreetingsChoosing a Personal Operator Personal Operator Programming Administering a Personal Operator Schedule Controller Follow the Switch ModeBusiness Schedule Follow the Partner Mail Business ScheduleProgramming Setting the Schedule Controller No Security Violation Notification Security Violation NotificationUnsuccessful Login Attempts Mailbox UnlockNotification Programming Changing the Security Violation Notification LengthAttempts. Go to Step Single/Multiple Automated Attendant For each Automated Attendant, you can program the following Programming Setting Single or Multiple Automated Attendants Submenus Automated Attendant Selector Codes and Selector Code Actions Other Submenu Options Submenu CreationSubmenu Modification Programming Playing a Submenu Prompt or Definition Press 3 for Submenus Submenu Administration MenuSubmenu number + # Creating a Submenu160Submenus Automated Attendant Recording the Submenu Prompt Only Repeat to Step Modifying a Submenu 164Submenus Automated Attendant Choose an option # to use the existing Submenu Submenu number + # Prompt to confirm deletion Deleting a SubmenuSystem Administrator’s Mailbox Changing the System Administrator’s Mailbox Programming Re-assigning the System Administrator’s Mailbox Changing the System Administrator’s Mailbox PasswordEnter new extension + # Personal Mailbox Administration System Date and TimeProgramming Updating the System Date and Time Time. Go to Step If System Administrator’s mailbox Language is EnglishSystem Language Touch-Tone Gate Touch-Tone Gate SettingConsiderations and Constraints Programming Turning the Touch-Tone Gate On or Off Verifying System Operation TroubleshootingContents Verify Mail Service Greeting Verifying System OperationDealer Immediate Call Handling Delayed Call HandlingNight Menu Day MenuFax Machines VMS Extension CoverageVMS Line Coverage Callers hear ringing, but the mail system does not answer TroubleshootingMail system does not answer immediately Authorized DealerCalls are routed to the wrong Automated Attendant Calls are not transferred properly Message cannot be left in a mailbox Touch-tones are entered but not detectedSubscriber receives a busy signal when calling Voice Mail Caller is cut off while leaving a message in a mailboxSubscriber is unable to log in to Voice Mail Subscriber is unable to log in to Voice Mail Possible Cause Corrective Action 12Verifying System Operation and Troubleshooting Possible Cause Corrective Action Outcalling is not working Outcalling is delayedOn next Outcalling is not working Press 1 for English, 2 for French, or 3 for Spanish Upgrading the System Introduction Captive Retaining Screw Location Disconnecting the Mail SystemRemoving the Mail System Unit from the Wall Removing the Cover Screws Removing the CoverAdding a Voice Processing Card Voice Processing Card DIP Switch SettingsInstalling the Voice Processing Card Putting the System Unit Back Together Security Alert Introduction Planning Responsibilities Mail System PlanningTable A-1. Partner Mail Mail System Planning Forms Name When to Fill Out the Forms How to Fill Out the FormsPlanning Responsibilities Information for the Installer Form a System Parameters-Part 1 Description Maximum Digit Length =Single or Multiple Automated Attendant = Single Page Class of Service Form B Mailboxes DescriptionSecurity Alert Mail System Planning A-7 COS InstructionsPage System Administrator’s Mailbox = Call Answer Service Operator =Form C System Parameters-Part 2 Description General Mailbox Owner =System Date and Time Form D Schedule DescriptionMultiple Automated Attendant only Weekly Business Schedule = ClosedTouch-Tone Gate Greetings Form E Touch-Tone Gate DescriptionPage Form F Voice Mail Greeting Description Form G Main Menu Prompt Description Day or Night Main MenuMain Menu Prompt Page Main Menu Definition Form H Main Menu Definition DescriptionMultiple Automated Attendant only Submenu Number Form I Submenu Prompt DescriptionSubmenu Name Submenu PromptSubmenu Definition Form J Submenu Definition DescriptionAnnouncement Number Form K Announcement DescriptionAnnouncement Name AnnouncementGroup List Number Form L Group List DescriptionGroup List Name Group List MembersLine Ownership Form M Line Ownership DescriptionMinimum Password Length = Form N System Security DescriptionSecurity Violation Notification Form O Security Checklist Description Maximum Digit Length 2 3 InstructionsForm B Mailboxes System Administrator’s Mailbox Mailbox No Security Alert Call Answer Service Operator ExtFax Extension Fax Message ReceiverWeekly Business Schedule Form D ScheduleForm E Touch-Tone Gate Voice Mail Greeting Form F Voice Mail GreetingDay or Night Main Menu 1 Day Form G Main Menu PromptForm H Main Menu Definition Form H Main Menu Definition Form I Submenu Prompt Submenu Number 01-99 Submenu Name Submenu Definition Form J Submenu DefinitionForm K Announcement Group List Number Group List Name Group List Members Form L Group ListForm M Line Ownership Form N System Security Minimum Password LengthMail System Yes No Communications System YesSecurity Policy Yes Form B2 Customized Extension Settings Introduction Form a System Configuration,Form B1 System Extensions Form C PhoneOrder Number Communications SystemForm a Page 1 Description Form a System Configuration,Method VMS-Mail Receptionist answers calls during business hours? Form a Page 2 DescriptionVMS Cover Rings #117 = VMS Hunt Delay #506 = ImmediateRing on Transfer #119 = Active Music on Hold 602 = ActiveForm B1 System Extensions Form B1 DescriptionWrite Name/Description Write Transfer Return Ext. No. #306 FAX Machine Extensions #601Form B2 Customized Extension Settings Form B2 DescriptionAutomatic Extension Privacy #304 = Not Assigned No Ring Automatic VMS Cover #310 = Not AssignedLines/Pools Not Assigned Outgoing Call Restriction #401 = No RestrictionAllowed List Assignment #408 Disallowed List Assignment #405Do Not Disturb Feature 0 Night Service Button #503 = Not AssignedForm C Phone Form C DescriptionVMS Cover Feature 1 Voice Mailbox Transfer Feature 1Voice Mail Messages Intercom 7 7 Form D Number Lists Form D DescriptionDisallowed Phone Number Lists #404 Allowed Phone Number Lists #407 Default Menus Introduction Factory Settings Default GreetingsFactory Settings Feature Factory Setting Valid EntriesSystem Parameters Schedule Mailboxes Automated Attendant ServiceSecurity System Personal OperatorOutcalling Group Lists Mail Setting ValueSystem Greetings MessagesTouch-Tone Gate On-Monolingual Default GreetingsTouch-Tone Gate On-Bilingual Temporary Closure Greetings Touch-Tone Gate Off-Monolingual Touch-Tone Gate Off-Bilingual Voice Mail Greetings Personal Mailbox Greetings English Default Mailbox Name General Mailbox Default MenusFrench Default Mailbox Name Boîte Vocale Centrale Spanish Default Mailbox Name Buzón GeneralTouch-Tone Gate On-Monolingual Bilingual Day/Night Main MenuEnglish Day/Night Menu French Day/Night MenuEnglish Primary/Spanish Secondary-English Day/Night Menu English Primary/French Secondary-English Day/Night MenuFrench Primary/English Secondary-French Day/Night Menu Spanish Primary/English Secondary-Spanish Day/Night MenuLetter Key Class of Service Table Table D-1. Letter Key Letter KeyTable D-2. Class of Service Class of Service TableGlossary GL-2Glossary See Dial Plan Group Mailbox OwnerGL-4Glossary See Primary language and Secondary language See Automated Attendant Touch-Tone Gate GreetingSee Subscriber Index Index IN-2 IndexIndex IN-3 IN-4 Index Index IN-5 IN-6 Index Index IN-7 IN-8 Index Index IN-9 IN-10 Index Index IN-11 IN-12 Index Index IN-13 IN-14 Index Index lN-15 IN-16 Index Nota Remarque Page Page AT&T Comcode Issue