AT&T
 Copyright 1996, AT&T All Rights Reserved Issue June
 Contents
 Understanding the Mail System Features
 Upgrading the System
Verifying System Operation and Troubleshooting
Mail System Planning
 GL Glossary Index Programming Hierarchy Diagrams
Mail System Factory Settings
Letter Key and Class of Service Table
Communications System Planning
 Purpose and Audience
Terms
 How to Use This Book
Typographical Conventions
 Partner Mail Voice Messaging System Release
Safety Labels
Related Documents
Toll Fraud Security
 Partner II Communications System Release
Partner Plus Communications System Release
 Introduction Partner Mail Services
System Administrator’s Responsibilities
 Introduction
 Partner Mail Services
 Overview of System Services and Features
 Attendant
Automated Attendant Service
Assignments
 Interactions with the Communications System
Fax Extension and Fax Message Receiver
 Immediate Call Handling
 Call Answer Service
 Interactions with the Communications System
 Voice Mail Service
Operator
 For more information, see Personal Mailbox Administration
System Administrator’s Responsibilities
System Security
 Preventative Measures
Page
 Security Policy and User Education
 Routine Maintenance
 Helpful Programming Hints
 Introduction Preparing for Installation
Installing the Mail System
 Important Safety Instructions
 Preparing for Installation
 Mail System Hardware
Communications System Hardware
 Mail System Site Requirements
Mail System Requirements ConditionRequirement
 Preparing for Installation
 Installing the Mail System
Mounting the System Unit
 Mounting the Cabinet
 Connecting to the Communications System
Connecting Cords to the System Unit
 System Unit Front and Right Side View
 Connecting to the Remote Maintenance Device
Remote Maintenance Device
 Mail System Initial Programming
Introduction Before You Begin
 After Initial Programming
 Before You Begin
Comlpeting Planning Forms
 Preparing the Communications System
Hunt Group Extensions
 Line Access Mode
Transfer Return Extension
 Line Assignment for Remote Maintenance Device
Outgoing Call Restriction
 Logging In to System Administration
Automatic Extension Privacy for Remote Maintenance Device
Page
 Mail System Login
 Accessing the System Administration Menu
Programming the Mail System
 Initial Programming Quick Reference
System Parmeters
 System Greetings
 Parameter Factory Setting
Programming System Parameters
 Maximum Digit Length
System Language
Single or Multiple Automated Attendant
 Automated Attendant Line Assignments
Automated Attendant Line Assignments
 Programming Mailboxes
Mailboxes
 Considerations for Creating Mailboxes
Creating Mailboxes
 Assigning a Group Mailbox Owner
 Specifying Fax Extensions and System Mailboxes
Fax Extension and Fax Message Receiver
 System Administrator’s Mailbox
Call Answer Service Operator
General Mailbox Owner
 Schedule Administration
Programming the Schedule
 System Date and Time
Schedule Controller
 Business Schedule
 Setting the Touch-Tone Gate
Automated Attendant Administration
 Recording System Greetings
 System Greetings Administration
Recording Touch-Tone Gate Greetings
 Recording a Voice Mail Greeting
 Programming the Automated Attendant Menus
 Recording Announcements
Creating Submenus
 Programming Day and Night Menus
 + Announcement number + #
 Group Lists Administration
Creating Group Lists
 Assigning Line Ownership
Line Ownership Assignment
 Setting System Security Options
10. System Security Administration
 Minimum Password Length
Security Violation Notification
 Assigning a System Administration Password
Assigning the System Administrator’s Mailbox Password
After Initial Programming
Page
 Call Answer Service
Communications System Initial Programming
 Telephone Button Programming
 Introduction
 VMS Hunt Delay
Entering Programming Mode
Automated Attendant Service
Group Call Distribution
 Fax Hunt Group
Fax Machine Extensions
Line Ringing
 Automatic Extension Privacy
VMS Hunt Schedule
 Night Service
Music on Hold
 Assigning the Disallowed Phone Number List
Disallowed Phone Numbers
Creating a Disallowed List
To save the number in memory, you must press Enter
 Creating an Allowed Phone Number List
Allowed Phone Numbers
Assigning the Allowed Phone Number List
 Line Coverage
Call Answer Service
VMS Line Cover
 Automatic VMS Cover
Exiting Programming Mode
VMS Cover Rings Communications System Release 4.0 or later
 VMS Cover
Telephone Button Programming
Do Not Disturb
 Voice Mailbox Transfer
Voice Mail Messages
 After Initial Programming
 Announcements Automated Attendant
Administering Features
Automated Attendant Service Broadcast Message
Bulletin Board
 Business Schedule and Temporarily Closed
Call Answer Service Operator
Dial 0/Timeout Action Automated Attendant
Directory
 Language
Group Lists
Group Mailbox Owner
Line Assignments
 Open or Closed for Today
Main Menus Automated Attendant
Maximum Digit Length
Outcalling
 Personal Operator
Passwords
Personal Mailbox Administration
Schedule Controller
 System Date and Time
System Administrator’s Mailbox
Submenus Automated Attendant
System Language
 Administering Features
 Logging In to System Administration
Logging In to Voice Mail
 At a Glance
Announcements Automated Attendant
Description
 Announcement Options
Announcements and Bulletin Boards
 Related Mail System Features
Applications
 Programming Recording an Announcement
 Procedure is complete
Monolingual mode
Bilingual mode
For the secondary language
 Playing an Existing Announcement
Enter the Announcement number 1-99 + #
 Deleting an Announcement
 Related Communications System Features
 Related Mail System Features
 Broadcast Message
Broadcast Messages and Group Lists
 Programming Sending a Broadcast Message
 Bulletin Board
 Bulletin Boards and Announcements
Monolingual or Bilingual Mode
Dial 0 Destination
 Bulletin Board Mailbox Password
Other Bulletin Board Options
 Considerations and Constraints
 Programming
Procedures Accessing a Bulletin Board Message
Mailbox
 Message. Go to Step
Bilingual mode only
Recording or Deleting a Bulletin Board Message
Go to Step
 20Bulletin Board
 Changed. Procedure is complete
Setting a Dial 0 Destination
Changing a Bulletin Board Mailbox Password
Enter extension number + #
 Business Schedule and Temporarily Closed
 Weekly Business Schedule
Temporarily Closed
 Programming Playing the Business Schedule
Today
 Creating or Changing the Weekly Business Schedule
 26Business Schedule and Temporarily Closed
 Programming a Temporary Closing
 Confirm. Go to Step
Repeat Step
 Business Schedule and Temporarily Closed
 Call Answer Service Operator
 Dial 0/Timeout Action for Main Menus Automated Attendant
 Dial 0/Timeout Action Automated Attendant
 Programming Changing a Dial 0/Timeout Action
Menu. Go to Step
 Prompt. Go to Step
 Procedure is complete. Bilingual mode, primary language
 Directory
 Transferred. Procedure is complete
Procedure Using the Directory to Reach a Subscriber
Using the Directory to Address a Message
Changing a Directory Listing
 Description Fax Extension
Fax Extension and Fax Message Receiver
Fax Message Receiver
 Considerations and Constraints
 Hunt Group. Procedure is complete
Receiver. Go to Step
 Deleting a Fax Extension or Fax Message Receiver
Enter Fax Message Receiver + #
 Extension. Procedure is complete
 General Mailbox
 Programming Changing the General Mailbox Owner’s Extension
Automated Attendant
 Extension. Go to Step
Procedure Forwarding a Message from the General Mailbox
Enter General Mailbox Owner + # Single Automated Attendant
 List. Repeat Step
 Group List. Repeat Step
 Greetings Personal
 Procedures Recording a Personal Greeting
Call Answer Service Operator
 Complete
For Monolingual Mode, procedure is
Greeting. Go to Step
For Bilingual Mode, primary language
 Activating a Personal Greeting
Deleting a Personal Greeting
 Monolingual Mode, procedure is
 Greetings System
Voice Mail Greeting
 Examples
Automated Attendant Touch-Tone Gate Greeting
Monolingual Mode-Touch-Tone Gate On
 Monolingual Mode-Touch-Tone Gate Off
Main Menu, Primary Language
 Programming Recording the Voice Mail Greeting
Greetings Personal
 Repeat for the secondary
 Recording a Touch-Tone Gate Greeting
 New greeting. Repeat Step
Menu. Return to Step
 Group Lists
 Group Lists and Broadcast Messages
 Enter Group List number + #
Programming Creating Group Lists
Scanning Group Lists
Repeat until all extensions are
 Modifying or Reviewing a Group List
 If desired, return to Step
Group List. When finished, go to
Deleting Group Lists
For each mailbox to be added to
 Procedure Sending a Message to a Group List
 Under Personal Mailbox Administration
Forwarding a Message to a Group List
 Group Mailbox Owner
 Programming Assigning or Deleting the Group Mailbox Owner
 If the mailbox has no owner
Enter Group Mailbox Number
If the mailbox has an owner
No owner. Return to Step
 Mode only
Language
 Announcements Automated Attendant
Programming Recovering from a Language Choice Error
Main Menus Automated Attendant Submenus Automated Attendant
 Changing the Language Mode or the Language
Language. Repeat Step
 Line Assignments
 Programming Reviewing Line Assignments
Adding Line Assignments
 Automated Attendant 2 or
Removing Line Assignments
If the line is not currently assigned to
Repeat until finished
 76Line Assignments
 Line Ownership
 Programming Scanning Line Ownership
 If a line owner is assigned
If no owner is assigned
 Modifying Line Ownership
If the line number has an owner
 Deallocating Line Ownership
Deleted.Return to Step
 Mailbox
 Class of Service COS
 Class of Service Table
Mailbox Storage
 Transfer Permitted
Message Length
Greeting Length
Mailbox Type
Page
 Mailbox Language Bilingual Mode only
Outcalling Permission
 Mailbox Name
Letter Key
 Considerations and Constraints
 Administration
Group Mailbox Owner
 Programming Playing a Mailbox Configuration
Enter Mailbox Number + #
 Class of Service + #
Monolingual mode only
 Bilingual mode only. Choose an option
Number. Go to Step
 Changing a Mailbox Name
Deleting a Mailbox
Mailbox and any messages in it
 Mailbox number. Return to Step
 Initializing a Mailbox Password
Changing the Class of Service
Enter Class of Service + #
 Changing the Mailbox Language Bilingual Mode
Only
 Language Bilingual Mode only
Main Menus Automated Attendant
 Monolingual Mode Example with Touch-Tone Gate On
Menu Prompt
 Monolingual Mode Example with Touch-Tone Gate Off
Selector Codes
Page
 Caller Options
 Programming Playing a Main Menu Prompt or Definition
Recommendation
 Menu. Go to Step Multiple Automated Attendant only
Recording the Main Menu Prompt Only
Definition. Repeat Step
 Monolingual mode
 106Main Menus Automated Attendant
 If the Selector Code is already assigned
Change the Dial 0/Timeout Action
Modifying a Day or Night Main Menu
If the Selector Code is not already assigned
 Selector Code. Return to Step
 Monolingual mode
 110Main Menus Automated Attendant
 Maximum Digit Length
Programming Changing the Maximum Digit Length
 Menu. Procedure is complete
Enter Maximum Digit Length
 Open or Closed for Today
Open for Today
 Close for Today
Resume Regular Schedule
 Default Temporary Closure Greetings
 French Primary/English Secondary
Spanish Primary/English Secondary
 Programming Programming Open or Closed for Today
 118Open or Closed for Today
 Resuming the Regular Schedule
 Outcalling
 Outcalling List
 Minimum Time Between Outcalling Attempts
 Outcalling Cycles
Outcalling Schedule
 Listening to Instructions for Outcalling
Procedures Turning Outcalling On/Off
Reviewing the Outcalling List
Creating or Changing the Outcalling List
 Pager. Go to Step
Enter Outcalling number + #
 Schedule. Go to Step
Setting Up the Outcalling Schedule
Not set to all hours
Set to all hours
 Setting the Minimum Time Between Outcalling Attempts
 Setting the Number of Outcalling Cycles
 Passwords
System Administrator’s Passwords
 Password Cautions
Password Initialization
 Programming Initializing a Mailbox Password
Setting the Minimum Password Length
 Procedures Changing a Mailbox Password
Changing the System Administration Password
Enter Minimum Password Length + #
 Changing a Bulletin Board Mailbox Password
 Personal Mailbox Administration
Transfer-Only Mailboxes
 Personal Greetings
Old and New Messages
Personal Operator
 Programming Logging In to Voice Mail
Ss System Features
Outcalling
From Automated Attendant
 Recording and Sending a Message
Activity Menu. Procedure is complete
Message. Repeat Step
 Names. Go to Step
Use 7 for the letter Q 9 for the letter Z
Group List. Return to Step
 Listening to Messages
 Replying to a Message
 Forwarding a Message
 Use 7 for the letter Q 9 for Letter Z
 Recording and Activating Personal Greetings
Recording a Mailbox Name
Choosing a Personal Operator
 Personal Operator
 Programming Administering a Personal Operator
 Follow the Switch Mode
Schedule Controller
 Follow the Partner Mail Business Schedule
Business Schedule
 Programming Setting the Schedule Controller
 Security Violation Notification
No Security Violation Notification
 Mailbox Unlock
Unsuccessful Login Attempts
Notification
 Length
Programming Changing the Security Violation Notification
Attempts. Go to Step
 Single/Multiple Automated Attendant
 For each Automated Attendant, you can program the following
 Programming Setting Single or Multiple Automated Attendants
 Submenus Automated Attendant
 Selector Codes and Selector Code Actions
 Submenu Creation
Other Submenu Options
Submenu Modification
 Press 3 for Submenus Submenu Administration Menu
Programming Playing a Submenu Prompt or Definition
 Creating a Submenu
Submenu number + #
 160Submenus Automated Attendant
 Recording the Submenu Prompt Only
 Repeat to Step
 Modifying a Submenu
 164Submenus Automated Attendant
 Choose an option # to use the existing Submenu
 Deleting a Submenu
Submenu number + # Prompt to confirm deletion
 System Administrator’s Mailbox
 Changing the System Administrator’s Mailbox
 Changing the System Administrator’s Mailbox Password
Programming Re-assigning the System Administrator’s Mailbox
Enter new extension + #
 System Date and Time
Personal Mailbox Administration
Programming Updating the System Date and Time
 If System Administrator’s mailbox Language is English
Time. Go to Step
 System Language
 Touch-Tone Gate Setting
Touch-Tone Gate
 Considerations and Constraints
 Programming Turning the Touch-Tone Gate On or Off
 Troubleshooting
Verifying System Operation
 Contents
 Verifying System Operation
Verify Mail Service Greeting
Dealer
 Delayed Call Handling
Immediate Call Handling
 Day Menu
Night Menu
 VMS Extension Coverage
Fax Machines
VMS Line Coverage
 Mail system does not answer immediately
Troubleshooting
Callers hear ringing, but the mail system does not answer
Authorized Dealer
 Calls are routed to the wrong Automated Attendant
 Calls are not transferred properly
 Touch-tones are entered but not detected
Message cannot be left in a mailbox
 Caller is cut off while leaving a message in a mailbox
Subscriber receives a busy signal when calling Voice Mail
Subscriber is unable to log in to Voice Mail
 Subscriber is unable to log in to Voice Mail
 Possible Cause Corrective Action
 12Verifying System Operation and Troubleshooting
 Possible Cause Corrective Action
 Outcalling is delayed
Outcalling is not working
 On next
 Outcalling is not working
 Press 1 for English, 2 for French, or 3 for Spanish
 Upgrading the System
 Introduction
 Disconnecting the Mail System
Captive Retaining Screw Location
 Removing the Mail System Unit from the Wall
 Removing the Cover
Removing the Cover Screws
 Voice Processing Card DIP Switch Settings
Adding a Voice Processing Card
 Installing the Voice Processing Card
 Putting the System Unit Back Together
 Security Alert
 Mail System Planning
Introduction Planning Responsibilities
 Table A-1. Partner Mail Mail System Planning Forms Name
 How to Fill Out the Forms
When to Fill Out the Forms
Planning Responsibilities
 Information for the Installer
 Maximum Digit Length =
Form a System Parameters-Part 1 Description
Single or Multiple Automated Attendant = Single
Page
 Form B Mailboxes Description
Class of Service
Security Alert
 Mail System Planning A-7
 Instructions
COS
Page
 Form C System Parameters-Part 2 Description
Call Answer Service Operator =
System Administrator’s Mailbox =
General Mailbox Owner =
 Multiple Automated Attendant only
Form D Schedule Description
System Date and Time
Weekly Business Schedule = Closed
 Form E Touch-Tone Gate Description
Touch-Tone Gate Greetings
Page
 Form F Voice Mail Greeting Description
 Day or Night Main Menu
Form G Main Menu Prompt Description
Main Menu Prompt
Page
 Form H Main Menu Definition Description
Main Menu Definition
 Multiple Automated Attendant only
 Submenu Name
Form I Submenu Prompt Description
Submenu Number
Submenu Prompt
 Form J Submenu Definition Description
Submenu Definition
 Announcement Name
Form K Announcement Description
Announcement Number
Announcement
 Group List Name
Form L Group List Description
Group List Number
Group List Members
 Form M Line Ownership Description
Line Ownership
 Form N System Security Description
Minimum Password Length =
Security Violation Notification
 Form O Security Checklist Description
 Instructions
Maximum Digit Length 2 3
 Form B Mailboxes
 Fax Extension
Call Answer Service Operator Ext
System Administrator’s Mailbox Mailbox No Security Alert
Fax Message Receiver
 Form D Schedule
Weekly Business Schedule
 Form E Touch-Tone Gate
 Form F Voice Mail Greeting
Voice Mail Greeting
 Form G Main Menu Prompt
Day or Night Main Menu 1 Day
 Form H Main Menu Definition
 Form H Main Menu Definition
 Form I Submenu Prompt
 Form J Submenu Definition
Submenu Number 01-99 Submenu Name Submenu Definition
 Form K Announcement
 Form L Group List
Group List Number Group List Name Group List Members
 Form M Line Ownership
 Minimum Password Length
Form N System Security
 Communications System Yes
Mail System Yes No
Security Policy Yes
 Form B1 System Extensions
Introduction Form a System Configuration,
Form B2 Customized Extension Settings
Form C Phone
 Communications System
Order Number
 Form a System Configuration,
Form a Page 1 Description
 Method
 VMS-Mail
 Form a Page 2 Description
Receptionist answers calls during business hours?
 Ring on Transfer #119 = Active
VMS Hunt Delay #506 = Immediate
VMS Cover Rings #117 =
Music on Hold 602 = Active
 Form B1 Description
Form B1 System Extensions
Write Name/Description
 FAX Machine Extensions #601
Write Transfer Return Ext. No. #306
 Form B2 Description
Form B2 Customized Extension Settings
Automatic Extension Privacy #304 = Not Assigned
 Lines/Pools Not Assigned
Automatic VMS Cover #310 = Not Assigned
No Ring
Outgoing Call Restriction #401 = No Restriction
 Disallowed List Assignment #405
Allowed List Assignment #408
 Form C Phone
Night Service Button #503 = Not Assigned
Do Not Disturb Feature 0
Form C Description
 Voice Mailbox Transfer Feature 1
VMS Cover Feature 1
Voice Mail Messages Intercom 7 7
 Form D Description
Form D Number Lists
Disallowed Phone Number Lists #404
 Allowed Phone Number Lists #407
 Introduction Factory Settings Default Greetings
Default Menus
 Feature Factory Setting Valid Entries
Factory Settings
System Parameters
 Schedule
 Automated Attendant Service
Mailboxes
 Personal Operator
Security System
Outcalling
 System Greetings
Mail Setting Value
Group Lists
Messages
 Default Greetings
Touch-Tone Gate On-Monolingual
 Touch-Tone Gate On-Bilingual
 Temporary Closure Greetings Touch-Tone Gate Off-Monolingual
 Touch-Tone Gate Off-Bilingual
 Voice Mail Greetings
 Personal Mailbox Greetings
 French Default Mailbox Name Boîte Vocale Centrale
Default Menus
English Default Mailbox Name General Mailbox
Spanish Default Mailbox Name Buzón General
 English Day/Night Menu
Day/Night Main Menu
Touch-Tone Gate On-Monolingual Bilingual
French Day/Night Menu
 French Primary/English Secondary-French Day/Night Menu
English Primary/French Secondary-English Day/Night Menu
English Primary/Spanish Secondary-English Day/Night Menu
Spanish Primary/English Secondary-Spanish Day/Night Menu
 Letter Key Class of Service Table
 Letter Key
Table D-1. Letter Key
 Class of Service Table
Table D-2. Class of Service
 Glossary
 GL-2Glossary
 Group Mailbox Owner
See Dial Plan
 GL-4Glossary
 See Automated Attendant Touch-Tone Gate Greeting
See Primary language and Secondary language
See Subscriber
 Index
 IN-2 Index
Index
 Index IN-3
 IN-4 Index
 Index IN-5
 IN-6 Index
 Index IN-7
 IN-8 Index
 Index IN-9
 IN-10 Index
 Index IN-11
 IN-12 Index
 Index IN-13
 IN-14 Index
 Index lN-15
 IN-16 Index
 Nota
 Remarque
Page
Page
 AT&T Comcode Issue