AT&T 3 manual Call Answer Service Operator, At a Glance

Call Answer Service Operator

Call Answer Service Operator

At a Glance

System Administration Menu	[ 1 ] System Parameters
	[ 5 ] Call Answer Service Operator extension
Programmable by	System Administrator
Factory Setting	10
Call Answer Service Operator
extension
Mail System Planning Form	C

Description

The Call Answer Service Operator is the extension to which callers needing help are transferred. The following situations can cause a call to be transferred to the Call Answer Service Operator:

■In Automated Attendant Service, if the Dial 0/Timeout Action is set to Transfer Calls to the Call Answer Service Operator and any of the following actions occurs:

—The caller does not respond to the Touch-Tone Gate Greeting.

—The caller does not make a selection from the Main Menu.

—The caller does not make a selection from a Submenu.

—The caller dials [ 0 ].

■While in a Bulletin Board mailbox, if the Call Answer Service Operator is programmed as the Dial 0 Destination and the caller dials [ 0 ].

■In a Call Answer Service or Transfer-Only mailbox, if the mailbox does not have a Personal Operator programmed and the caller dials [ 0 ] before or after leaving a message in the mailbox.

■In Voice Mail Service, if a subscriber dials [ ★ ] [ T ] [ 0 ] ([ ★ ] [ 8 ] [ 0 ]).

The factory setting for the Call Answer Service Operator is extension 10, but you can change it to any extension in the system.

5-30Call Answer Service Operator