AT&T 3 manual Day Menu, Night Menu

Verifying System Operation

Day Menu

If the communications system VMS Hunt Schedule is set to Always or Day Only, use this procedure to verify the correct functioning of the Day Main Menu.

1.Use the Open for Today feature to put the Automated Attendant in Day Mode. (For instructions, see Open or Closed for Today in Chapter 5.).

2.Call in on a line answered by the Automatic Attendant.

3.The Automated Attendant should answer as follows:

■If Immediate Call Handing, after one or two rings.

■If Delayed Call Handling, after approximately four rings.

4.If the Touch-Tone Gate is On, respond to the Touch-Tone Gate Greeting.

5.Listen for the Day Main Menu prompt.

6.After the prompt, choose an option from the Day Main Menu.

7.Make sure that the mail system responds correctly.

8.Repeat Steps 2 through 7 for each option on the Day Menu.

9.If the mail system is in bilingual mode, press [ ★ ] [ 1 ] to check the Day Menu prompt in the secondary language.

Night Menu

If the communications system VMS Hunt Schedule is set to Always or to Night Only, use this procedure to verify the correct functioning of the Night Main Menu.

1.Use the Close for Today feature to put the Automated Attendant in Night Mode. (For instructions, see Open or Closed for Today in Chapter 5.)

2.Call in on a line answered by the Automated Attendant.

3.The Automated Attendant should answer as follows:

■If Immediate Call Handling, after one or two rings.

■If Delayed Call Handling, after approximately four rings.

4.If the Touch-Tone Gate is On, respond to the Touch-Tone Gate Greeting.

5.Listen for the Night Menu prompt.

6.After the prompt, choose an option from the Night Menu.

7.Make sure that the mail system responds correctly.

8.Repeat Steps 2 through 7 for each option on the Night Menu.

9.If the mail system is in bilingual mode, press [ ★ ] [ 1 ] to check the Night Menu prompt in the secondary language.

Verifying System Operation and Troubleshooting 6-3