AT&T 3 manual Form I Submenu Prompt Description, Submenu Number, Submenu Name

Form I: Submenu Prompt Description

Form I: Submenu Prompt Description

A Submenu provides callers with additional options when there are more options than can fit on the Day or Night Main Menu. A Submenu can be invoked from an option on a Day Main Menu, a Night Main Menu, or another Submenu.

Up to 99 Submenus can be created. It is recommended that no more than three levels be used; too many menu levels can confuse callers. The same Submenu can be invoked from more than one menu. For Multiple Automated Attendants, the same Submenu can be invoked for more than one Automated Attendant.

When creating a submenu, Form I is used to write the prompt and Form J is used for the Submenu definition.

26.Submenu Number

The number for a Submenu that is invoked from a Main Menu is specified on Form H. The number for a Submenu that is invoked from another Submenu is specified on Form J.

27.Submenu Name

The name for a Submenu that is invoked from a Main Menu is specified in the Description column on Form H. The name for a Submenu that is invoked from another Submenu is specified in the Description column on Form J.

28.Submenu Prompt

The following things should be considered when writing a Submenu prompt:

■If the mail system is in bilingual mode, the prompt must be written and recorded in both the Primary Language and the Secondary Language.

■Include five or fewer options.

■List the options in order from the one expected to be most frequently selected to the one expected to be least frequently selected.

■In addition to Selector Code choices, a Submenu can ask the caller to press: [ ★ ] [ 4 ] to play the Submenu again.

[ ★ ] [ 7 ] to play the Main Menu.

[ ★ ] [ # ] to play the previous menu.

[ 0 ] to perform the Dial 0/Timeout Action.

[ ★ ] [ T ] (or [ ★ ] [ 8 ]) to transfer to another extension.

[ ★ ] [ 1 ] to play the Submenu in the alternate language (bilingual mode only).

Mail System Planning A-19