AT&T 3 manual Single/Multiple Automated Attendant, At a Glance

Single/Multiple Automated Attendant

Single/Multiple Automated Attendant

At a Glance

System Administration Menu

Programmable by

Factory Setting

Single/Multiple Automated

Attendant Operation

[ 1 ] System Parameters

[ 1 ] Single or Multiple Automated Attendant [ 1 ] Single Automated Attendant

[ 2 ] Multiple Automated Attendants System Administrator

Single Automated Attendant

Mail System Planning Form A

Description

You can have one or up to three separate Automated Attendants.

With Single Automated Attendant operation, there is one Day Main Menu and one Night Main Menu. If you select Multiple Automated Attendant operation, each Automated Attendant has its own Day and Night Main Menu.

Multiple Automated Attendant operation should be used if you want different incoming lines answered in different ways. For example, if two businesses or departments share your communications system, you may want to greet callers differently and present them with different options from which to choose.

Related Communications System Features

All Automated Attendants for which lines are assigned using communications system Group Call Distribution (#206) Setting 1 follow the same communications system VMS Hunt Delay (Immediate or Delayed) and the same VMS Hunt Schedule (Always, Day Only, or Night Only). If you require multiple Automated Attendants but not all Automated Attendants can follow the same VMS Hunt Delay and VMS Hunt Schedule settings, then you cannot use Group Call Distribution (#206) Setting 1 for all of the lines. You can use one of the following methods for the lines that you want to be handled differently:

■Use Group Call Distribution ([ # ] [ 2 ] [ 0 ] [ 6 ]) Setting 3 to assign coverage for the Voice Mail line(s).

5-152Single/Multiple Automated Attendant